Warranty Administrator III - Kearny Mesa Chyrsler Dodge Jeep Ram
Non-Exempt
Job Summary:
The Warranty Administrator III is responsible for overseeing and managing the warranty claim process, ensuring the efficient handling of warranty cases, and improving the overall warranty operations. In this senior-level role, you will serve as an expert in warranty administration, mentor and support junior staff, and work closely with cross-functional teams, including sales, and suppliers. You will manage complex warranty claims, identify trends, recommend process improvements, and ensure compliance with company policies and industry regulations.
Essential Functions:
Oversee and manage the processing of warranty claims, ensuring that all claims are reviewed, validated, and processed according to company policies and guidelines.
Handle complex, high-value, or escalated warranty claims, providing expert guidance to customers and internal teams to resolve issues.
Review and approve warranty claim decisions, ensuring compliance with warranty terms, conditions, and industry standards.
Ensure accurate documentation and data entry of all claims into the warranty management system.
Provide leadership, mentorship, and training to junior warranty administrators or support staff.
Assist in developing and refining warranty procedures and processes, ensuring alignment with best practices and company standards.
Offer guidance and support to team members on difficult or escalated cases, helping them navigate challenging warranty situations.
Customer and Supplier Relations:
Act as the primary point of contact for suppliers and manufacturers regarding warranty issues.
Coordinate with suppliers and manufacturers to manage warranty issues, including product replacements, repairs, and returns.
Ensure that suppliers and service providers meet warranty service level agreements (SLAs) and quality standards.
Analyze warranty data to identify trends, recurring issues, and potential areas for improvement in both products and processes.
Prepare detailed reports on warranty claims, claim trends, product failures, and associated costs for senior management and other stakeholders.
Track warranty metrics and KPIs (key performance indicators) to assess the effectiveness of warranty processes and ensure targets are met.
Recommend and implement process improvements based on data analysis.
Evaluate existing warranty policies and procedures, identifying opportunities for process improvements that enhance efficiency, reduce costs, or improve customer satisfaction.
Ensure warranty operations comply with relevant legal, regulatory, and industry standards, keeping up to date with changes in laws and warranty regulations.
Work with the inventory team to manage returns and replacements of defective products under warranty.
Ensure that returned products are accurately inspected, repaired, or replaced, and manage the logistics of product returns to suppliers or manufacturers.
Oversee the timely resolution of any inventory discrepancies related to warranty claims.
Resolve difficult warranty disputes or complaints, involving senior management as needed.
Ensure that all warranty-related documentation, including claims, correspondence, reports, and policies, is properly maintained and easily accessible.
Review and update warranty policies, ensuring that all staff members are informed of any changes or updates.
Prepare and maintain training materials for the warranty department and assist in onboarding new employees.
Maintain satisfactory attendance.
Performs other related duties as assigned.
Supervisory Responsibilities:
None
Qualifications:
Minimum Qualifications:
4-6 years of experience in warranty administration, or a related field.
Experience working with warranty management software or ERP systems.
Ability to lift up to 15 pounds.
Ability to perform all essential functions of the job description.
Preferred Qualifications
Strong leadership and team management abilities.
Experience…