About SuperOrdinary:
At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. More than an agency, we'rethe go-to growth partner for brands looking to win in social commerce, connecting industry leaders like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers around the world. Our team of e-commerce, creator, and social commerce experts helps brands build influence, accelerate sales, and create meaningful consumer connections across the world's fastest-growing marketplaces.
We're at the forefront of the social commerce revolution, pioneering growth on TikTok Shop and other emerging platforms where content, community, and commerce come together. The playbook is constantly evolving, and so are we. We thrive in an environment where experimentation, speed, and continuous learning are essential to staying ahead.
We're looking for people who are naturally curious, solutions-oriented, and energized by solving complex challenges. The best teammates here have a hustle mentality, embrace change, and are always looking for better ways to build, test, and scale. We set a high bar for ourselves and for our partners, earning our reputation as the trusted experts brands rely on to navigate an ever-changing landscape and deliver exceptional results.
Ecommerce Coordinator
Role Overview
The Ecommerce Coordinator supports the Ecommerce Manager and Brand Success team in the day-to-day management and execution of ecommerce operations across platforms such as TikTok Shop and Amazon.
This role is focused on ensuring ecommerce accounts remain operational, organized, and customer-ready. The Ecommerce Coordinator will assist with order monitoring, customer experience, account health, integrations, reviews, fulfillment issues, and reporting while escalating more complex issues to the Ecommerce Manager.
The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple tasks across ecommerce platforms. TikTok Shop and FBT experience is strongly preferred, while Amazon Seller Central and FBA experience are a plus. This is a hands-on role that requires someone who is comfortable wearing multiple hats and supporting the team wherever needed.
Key Responsibilities
Ecommerce Operations
Support day-to-day ecommerce operations across TikTok Shop and Shopify.
Monitor storefronts, product listings, inventory, pricing, promotions, and account settings for accuracy.
Assist with ecommerce account audits and identify issues that require attention.
Maintain accurate trackers, documentation, and operational records.
Escalate issues and risks to the Ecommerce Manager and Brand team.
Customer Experience
Monitor and assist with customer messages across ecommerce platforms.
Support customer service teams and VAs with customer escalations.
Monitor customer experience issues and identify recurring concerns.
Assist with resolving order-related customer issues in coordination with the appropriate teams.
Orders, Returns & Refunds
Monitor orders for delays, cancellations, fulfillment issues, and other exceptions.
Flag overdue or problematic orders and escalate them to the appropriate teams.
Track unresolved customer and order issues through completion.
Identify recurring order or fulfillment issues and communicate trends to the Ecommerce Manager.
Reviews & Customer Feedback
Flag negative or concerning reviews for appropriate follow-up.
Track recurring product, fulfillment, or customer experience feedback.
Escalate potential product or account issues to the Ecommerce Manager and Brand Success team.
Account Health & Shop Performance
Monitor TikTok Shop account health, shop violations, warnings, and other platform notifications.
Monitor Seller Performance Score (SPS) and flag changes or areas of concern.
Assist with gathering information and documentation needed for violation appeals or rectifications.
Monitor marketplace requirements and escalate…