Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care . We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
Job Summary:
The Commercial Enablement Program Manager owns the sales enablement program for the Surescripts commercial organization. This is an individual contributor role reporting to the Director, Sales Operations. The Program Manager will transform siloed training into a single unified program for the commercial team - including new sales, account management, and sales development - orchestrated across cross-functional stakeholders. The role designs the playbooks, competency standards and KPIs, and facilitates training in close alignment with commercial leadership. Success is measured by adoption, demonstrated capability and commercial outcomes. The role depends on influence rather than authority to get standards adopted.
Responsibilities:
Enablement Strategy, Charter & Program Design
Establish the enablement charter and operating model, with published priorities, clear decision rights and an intake process.
Design each program from a defined business outcome with baselined KPIs, and prioritize the roadmap against commercial impact.
Partner with Marketing, Product, Strategy, Sales, Account Management and Sales Operations to source content and subject-matter expertise.
Own the curriculum architecture across five fluency areas: Surescripts’ role in healthcare; segment knowledge; solution value and differentiators; systems and process; and sales skills.
Build and maintain two foundational tracks: new-hire onboarding with gated progression, and continuing education released on a cadence aligned to product launches, messaging changes and quarterly priorities.
Keep the curriculum current as products, messaging, segments and the commercial operating model change.
Own the four-stage ramp framework — Onboard, Foundation, Proficient, Mastery — for every new commercial hire, define completion criteria, and equip hiring managers to run it.
Pilot the onboarding program, run a 60–90 day optimization period, and reduce time to productivity cohort over cohort.
Develop role-based tracks once the foundational tracks are deployed, prioritized to published business priorities.
Sales Methodology, Playbook & Stage Discipline
Establish a sales methodology with commercial leadership and align the go-to-market framework and supporting tools to it.
Write and maintain Sales Development, Sales, Account Management and Coaching playbooks aligned to that methodology across segments and products.
Partner with Marketing to train the ideal customer profile for each segment and product.
Build and deliver soft-skill tracks: discovery, objection handling, pitch and demo, multi-threading across buyers and influencers, executive presence, and selling value rather than price.
Differentiate content by audience: prospecting and pipeline creation for new sales; account planning, retention, expansion and renewal forecasting for account management; outreach, qualification and handoff quality for sales development.
Enable the field on the Salesforce commercial stack — Sales Engagement, Momentum and Pipeline Inspection — with Sales Operations, which owns systems fluency training.
Delivery, Platforms & Applied AI
Establish a multi-modal delivery model: live training supported by asynchronous modules, AI coaching, in-workflow guidance, a recurring newsletter and manager-led reinforcement.
Jointly own Highspot with Marketing as the learning platform — content library, track assignments, gated progression, assessment delivery and competency reporting — and maintain governed content across Highspot and Salesforce Knowledge with named ownership, approval controls and freshness checks.
Deploy and configure Agentforce…