Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care . We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
Job Summary:
The Manager Commercial Analytics will establish a critical role for the commercial organization by creating a commercial analytics function that gives predictive and actionable insights to the Commercial organization including Sales, Account Management, Marketing and Strategy leaders. This role replaces manual, Excel-based modeling built on the standard Salesforce reporting chassis with a governed commercial data model in a business intelligence platform, leveraging marketing, CRM, financial and transactional data to understand the end-to-end customer journey. This is an opportunity to build a new function in an established organization focused on executing rapid growth.
Responsibilities:
Analytics Platform
Design, build and own the commercial data model in the Sales BI platform, incorporating end-to-end customer data into a single governed source for growth-focused analytics.
Establish and publish governed metric definitions — bookings, ACV, pipeline coverage, attainment, stage conversion, cycle time, etc.
Write, optimize and troubleshoot the SQL and SAQL behind datasets, dashboards and models; own query performance, refresh cadence and automated data-quality monitoring.
Partner with Business Applications, Marketing, Finance, and Data & Analytics on data model needs, integrations, access control and data governance, acting as the commercial-side product owner for all growth team metrics.
Own dashboard architecture, release process, documentation and version control, and enable leader self-service — including natural-language querying — retiring redundant reports and one-off trackers as coverage expands.
Direct and develop the Commercial Analyst, prioritize the analytics intake queue against business impact, and serve as the escalation point on data and definitional disputes.
Commercial Insight
Produce the leading KPI indicators that a commercial leader needs to run the business (e.g. pipeline creation rate and coverage, stage aging and progression) and measure performance against benchmark.
Build forecast and pipeline analytics, including forecast-versus-actual variance by segment and leader, and support the forecast call with evidence.
Build customer journey analytics spanning first touch through implementation, adoption and growth.
Identify and support remediation of data conditions that distort the record, and measure the improvement.
Deliver insight proactively: surface what is changing, what it means and what to do about it.
Reporting and Planning
Automate the recurring reporting cycles against the data model, replacing the manual export, mapping and deck build.
Apply approved AI tooling to report assembly and first-draft narrative, with human review before publication.
Present analysis and recommendations to commercial and finance leadership, and hold up under challenge on method, data and conclusion.
Build and own the analytic foundation for annual target setting — historical performance, productivity benchmarks, market potential and growth assumptions.
Model quota allocation and scenario alternatives for the compensation committee in partnership with the compensation team.
Support territory and coverage design, including segmentation, book balancing and whitespace analysis.
Qualifications:
Basic Requirements:
Bachelor’s degree in a quantitative, business or technical discipline, or equivalent experience.
8+ years in commercial analytics, sales operations, revenue operations or a comparable analytics function supporting a commercial organization
3+ years directing the work of analysts as a manager or team lead.
Advanced SQL and SAQL — able to write,…