Sureserve
Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
Sureserve Compliance Central
We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients
Overview of Role:
As the Electrical Supervisor, you will play a pivotal role in ensuring operational excellence across the electrical division. The position calls for a blend of technical expertise and leadership acumen, providing technical support to the engineering team, managing workflows within budget, and to the highest standards of quality and safety.
Supporting the Electrical Manager, you will be responsible for delivering a commitment to Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards through QS and onsite audits during and post work.
The Electrical Supervisor is responsible for providing technical support and training for engineers, as well as dealing with day-to-day management of engineers, communicating Company procedures and Client specific requirements to ensure an effective and complaint workflow.
• Become an NICEIC QS and work as part of the QS team across multiple offices
• Dealing with the day-to-day operational management of operatives and providing technical support, encouragement, and training for all engineers to deliver an agreed volume of completed jobs per week, including whilst engineers are on call.
• Provide a “Technical Section” during the structured monthly toolbox talk meeting in a consistent manor across the business. This includes all the latest updates and any issues identified in completed quality checks.
• Encourage understanding of the need for Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards.
• Become a key contact for clients to assist in developing relations and assisting with the resolution of problematic jobs, attend, and facilitate the resolution of customer complaints, including site visits and provide a technical overview
• Ensure the Clients contractual and specific requirements are met, and where possible surpassed.
• Communicate Company procedures and Client requirements to operatives through daily contact and structured monthly Toolbox Talks.
• Support the Electrical Manager with the training requirements and technical support for both existing engineers and the new starter induction and training processes.
• Work closely with the Head of SHEQ , act as a champion to the Sureserve Compliance Central Competency Scheme, to ensure updates and changes are communicated effectively to engineers, maintaining records, and identifying training needs.
• Ensure engineers actively participate in the collection of competence evidence and that each engineer is only allocated work which falls within their scope of competencies
• Carry out Quality Checks and Health and Safety audits to a pre-determined agreed target volume.
• Cover for the role of Electrical Manager as…