- Where
- Milwaukee, Wisconsin, United States
- Level
- Mid
Accessibility Note:
Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact talentacquisition@surgerypartners.com
JOB TITLE: Medical Scheduler- Call Center Scheduler
REPORTING TO: Director of Clinical Services
JOB SUMMARY/ RESPONSIBILITIES:
The Medical Scheduler is responsible for answering incoming calls from patients, referring providers and clinical provider teams in a timely way to accurately respond to inquiries and questions, handle and escalate patient issues, schedule provider appointments and obtain pre-registration information, including demographics and insurance. Given this might be the first interaction that a patient or another provider has with the OIW|SP practice, it is critical that all calls are handled in a professional and caring way.
The Medical Scheduler conducts patient interviews, collects clinical information in response to scheduling questions and guidelines. Based on the provider protocol, the Medical Scheduler will direct the call to the provider care team – or send the care team a message to follow up with the patient. Using the EMR system, they may be accountable for scheduling appointments with providers based on the defined protocols for each provider.
The Medical Scheduler adheres to and communicates patient scheduling requirements for provider appointments based on the provider protocol. This individual will be professional in their interactions with the patients; exhibiting an ability to ask the necessary questions in a manner that is both warm and efficient, and effective.
Primary Responsibilities:
Scheduling responsibilities: Obtains complete and accurate clinical, demographic and financial information during the scheduling process.
Asks all required questions to guide correct appointment scheduling and enters scheduling data in the EMR system
Provides the patient with appointment-specific instructions
Follows guidelines for provider team and emergent or urgent appointments
Coordinates and communicates with practice staff to accommodate scheduling requests
Answers scheduling calls according to designated timeframes and utilizes standard scripting
Supports Access Coverage across expanded hours of operation
Pre-registration responsibilities: Completes the pre-registration and insurance verification and communicates financial responsibility during patient calls.
Interviews patients to obtain/update all necessary demographic and financial information to complete scheduling and pre-registration
Verifies insurance eligibility and benefits through real-time electronic eligibility inquiries and utilizes payor websites as needed
Conducts effective patient discussion to communicate financial responsibility amounts and provides financial assistance guidance as needed
Respects and protects the confidentiality of protected health information
Clerical/customer service responsibilities: Performs clerical duties and maintains customer service according to Pre-Arrival department guidelines:
Operates office technology such as telephone system, photocopier, scanner, fax machine, voice mail system and personal computer
Enters information into the system and maintains expected accuracy rate
Identifies and…