Accessibility Note:
Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact talentacquisition@surgerypartners.com
JOB SUMMARY/RESPONSIBILITIES:
The Self-Pay Collector is responsible for managing patient payment plans, collecting outstanding balances, and assisting patients with payment-related inquiries. This role provides exceptional customer service, supports account resolution efforts, and collaborates with internal teams to ensure accurate account management and timely payment collection.
Maintain payment plans, to include revising plans after insurance payments, following up with patients with declined payments, setting up new payment plans, auditing plans timely to keep them up to date
Assist in monthly contacting of patients with accounts that are not on payment plans to collect payment
Answer incoming calls to assist patients with payments, with the setting up of a payment plan, or other inquiries and forwarding information to gain resolution
Maintain professional decorum in communication with patients and colleagues
REMOTE WORK REQUIREMENTS: Colleagues working remotely are expected to:
Maintain a dedicated, quiet, and professional workspace
Have reliable internet, equipment, and technology to perform all job duties
Safeguard confidential information and follow security protocol
WORKDAY EXPECTATIONS: Remote work is considered a standard workday. Colleagues must:
Remain fully available, responsive, and focused during scheduled work hours
Not perform household duties (e.g. cleaning, errands, home maintenance)
Remain available and focused on assigned work duties during scheduled work hours and refrain from providing care for children or other dependents while working.
Devote scheduled work hours to the performance of job-related responsibilities and refrain from engaging in personal business activities.
If time away from work is needed for childcare, personal responsibilities, illness, or other non-work reasons, colleagues must plan accordingly, using available time off or approved leave as needed or defined by policy.
EDUCATION/REQUIREMENTS/KNOWLEDGE/SKILLS:
High school diploma required
Two years of verifiable medical collections experience is preferred
Knowledge of healthcare billing, collections, and patient financial responsibility.
Knowledge of HIPAA requirements and applicable collection regulations.
Strong customer service and communication skills.
Effective problem-solving and negotiation skills to resolve account balances.
Ability to maintain professionalism and empathy when discussing financial obligations with patients.
Ability to prioritize, manage, and accurately document a high volume of accounts
PHYSICAL/MENTAL DEMANDS:
Requires sitting and standing associated with normal office environment
ENVIRONMENTAL/WORKING CONDITIONS:
Normal busy office environment with much telephone work. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve
Benefits:
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life…