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Professional Services Project Manager
Job Description
About the Role
As a Project Manager, you will lead projects or specialized initiatives, act as the primary point of contact for stakeholders in your assigned projects. You will have moderate autonomy in decision-making within your area of expertise.
How You’ll Contribute:
Project Leadership: Act as the main point of contact for assigned customer Consulting engagements and own all project planning, scheduling, monitoring, and reporting activities. You will determine, monitor, and review all project economics, including costs, operational budgets, staffing requirements, resources, and risk, taking appropriate action to rectify or mitigate issues. This requires Intermediate Executing capabilities.
Customer and Partner Engagement: You will assist Services Engagement Managers (SEMs) with the creation of Statements of Work (SOWs) and work with SEMs as they negotiate Services Contracts. Your Intermediate
Influencing with Empathy will be key in these interactions.
Process Management: Follow processes, including project requirements, scope, and change requests. You will work with the Consulting team, CFL Operations team , and Services Partners to secure and plan project resources and monitor costs and margin throughout projects. You will manage delivery of assigned projects in accordance with Best Practices and contribute to Best Practice improvement across the region.
Business Development Support: Develop ongoing business relationships with Sales teams and customers, helping to identify, design, and position future Services needs. You will contribute to the weekly Revenue forecast process with timely project updates, costings, and predictions of future needs. This demonstrates Intermediate Strategic Thinking with Business Acumen.
Cross-Regional Collaboration: Work with other sub-regions, regions or Geos (as appropriate) in sharing best practices and sharing resources where it makes sense for the SUSE global business. You will comply with departmental processes and identify needs to develop new practices, processes, and documentation as necessary with the CFL Operations team .
Team Support: Support the growth and development of Service resources within your assigned region. This involves Foundational Leading and Developing People skills.
Partner Relationship Management: Maintain Services Partner relationships, identify new requirements, and assist with onboarding new partners. Manage cover requirements for your region and cover for colleagues’ absences.
Problem-Solving & Adaptation: You will address complex problems and demonstrate Intermediate Analytical Reasoning and Decision Making. Your ability to adapt to challenges will showcase your Intermediate Adaptable Resilience.
Continuous Learning: You will continuously seek out new knowledge and skills, demonstrating an Intermediate Learnability to adapt to evolving technologies and business needs.
Skills Required:
Adaptability: The ability to effectively navigate challenges, bounce back from setbacks, and adapt to adversity while maintaining a positive attitude and sense of purpose.
Communication Skills: The ability to clearly and effectively convey information to various stakeholders, acting as a primary point of contact and assisting in contract negotiations.
Contract…