FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description:
Position Title : Director, Enterprise Optimization & Transformation (EOT)
Job Category : Director
Location : Bengaluru, India
Reporting to : Head of Enterprise Operations - First Citizens India
Position Overview
As the Head of Enterprise Optimization & Transformation, you will lead a critical enterprise capability responsible for driving operational excellence, business transformation, data-driven decision making, intelligent automation, and strategic optimization across Enterprise Operations. This role will be aligned to the Head of EOT in the US and will be responsible for strategy and execution of transformation initiatives, change management across Enterprise Operations.
Partnering closely with senior leaders across Operations, Technology, Data, AI, Risk, and Business functions, you will help shape and execute the transformation agenda for the bank, delivering measurable improvements in client experience, operational efficiency, risk management, and organizational effectiveness.
Responsibilities
Be a thought leader working closely with the US EOT leadership team on the following:
Transformation Strategy & execution
· Lead operating model assessments and future-state organization design initiatives to improve scalability, effectiveness, and business agility.
· Drive adoption of best practices in process engineering, continuous improvement, and transformation management.
·Partner with business, operations, technology, risk, and functional leaders to identify, prioritize, and execute enterprise-wide transformation initiatives.
·Develop and maintain a transformation roadmap aligned to the bank's strategic objectives and growth priorities.
· Transformation initiatives to include process re-engineering, capacity optimization intelligent automation, technology transformation and AI
Optimization & Operational Excellence
· Establish and mature enterprise process management capabilities, including process taxonomy, ownership frameworks, process architecture, process mining, and governance standards.
·Identify opportunities to simplify, standardize, eliminate, and automate processes.
·Deploy Lean, Six Sigma, Process Mining, and Operational Excellence methodologies to improve performance.
Create sustainable mechanisms for ongoing process measurement and optimization.
BI, Analytics & Process Insights
Leverage data, analytics, and process intelligence capabilities to identify improvement opportunities and support executive decision-making.
Establish performance dashboards, KPI frameworks, and operational scorecards.
Promote a data-driven culture of continuous improvement and accountability.
Intelligent Automation, AI & Digital Enablement
Define and execute the enterprise intelligent automation strategy across Enterprise Operations.
Lead teams responsible for robotic process automation (RPA), workflow automation, AI-enabled operations, process orchestration, and emerging digital capabilities.
Drive identification, prioritization, and implementation of AI and GenAI use cases that deliver measurable productivity, customer experience, risk management, and decision-support outcomes.
Partner with…