FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description:
Patch Management – Workstation Patching Engineer
Value Proposition
As a Patch Engineer, this role is integral to leading enterprise-wide patch management, vulnerability remediation, and compliance initiatives. The position leverages advanced expertise in BigFix, MECM and vulnerability scanning tools like Qualys to secure enterprise systems. The patch engineer will play a technical role along with mentoring teams for technical issues and help automate patching processes for improved efficiency and robust compliance.
Job Details
Position Title: Lead Infrastructure Engineer
Career Level: P3
Job Category : Manager
Role Type: Hybrid
Job Location: Bangalore
About the Team:
First Citizens Bank is one of the top financial services providers, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.
The patch management team is a cross-functional group focused on maintaining, optimizing, and securing enterprise endpoints. The team collaborates with IT security, infrastructure, and operations teams, working under critical deadlines to ensure uptime and compliance. Members contribute to a culture of continuous improvement, knowledge sharing, and operational excellence
Impact
This Patch Engineer position is essential for enforcing security standards, ensuring compliance, and protecting the organization from threats. The role is pivotal in setting up automation and best practices in patching, participating in vulnerability remediation, and providing direction and mentorship to junior associates
Key Deliverables
Advanced Patch Management: Plan, implement, and manage the deployment of operating system patches, updates, including third party software updates across Windows 10, 11 workstation environments using tools like MECM/MEMCM / BigFix, and PowerShell scripts.
Complex Troubleshooting: Investigate and resolve advanced system and patching issues that L1/L2 members escalate, ensuring developing/providing solution and stability.
Workstation Administration: Manage and maintain Windows workstation environments, including patch management and vulnerability remediation.
Security & Compliance: Ensure systems meet security standards, manage security policies, and maintain OS-level security compliance.
Automation: Develop and implement automation for routine administrative and patching tasks, often using PowerShell.
Patch Compliance and Optimization: Proactively monitor system patch health, performance, and availability, and implement enhancements to optimize resource allocation.
Documentation & Reporting: Create and maintain comprehensive documentation for patching procedures, troubleshooting steps, and generate performance reports.
Collaboration & Mentorship: Working closely with various internal teams and OEM vendor to align with enterprise standards and address security threats and mentor junior members.
Reporting: Prepare /…