FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description:
Value Preposition
Impact to Scale - Be part of a team that take decisions which will directly influence the safety of customers and bank which will give a chance to see real impact at scale.
Advanced tools & Innovation driven culture – get hands on experience with industry leading fraud detection platforms machine learning models and real time analytics. Be part of a culture that encourages innovation, experimentation, and continuous improvement where ideas can lead to smarter, faster fraud prevention strategies.
Job Details
Position Title: Senior Manager
Career Level: L2
Job Category: Assistant Vice President, Fraud Prevention India
Role Type: Hybrid
Job Location: Bangalore
About the Team:
The Fraud Services Team is part of First Citizens India, Enterprise Operations and is responsible for
detecting potentially illicit activity targeting First Citizens India client accounts and escalating illicit activity
to be investigated, when appropriate. This Manager position leads a fraud detection team which is
responsible for the identification and prevention of fraudulent activity targeting client accounts. The
Manager is responsible for the performance of the team and ensures department deliverables and
objectives are met daily.
Impact
The successful candidate will have expert knowledge of fraud prevention strategies which mitigate fraud
exposure to both clients and First Citizens India. In addition to managing day to day work and providing
people leadership, they will act as a subject matter expert in assessing fraud detection's current
processes, driving improvements that may need to be implemented, and collaborating with the broader
organizational leadership teams. The Manager will work closely with Fraud Analysts, Senior Analysts, and
Leads to ensure their growth and overall success. This position is a Leadership Level 2, and requires
advanced analytical skills, specialized functional expertise in fraud and compliance, and the ability to drive
collaboration with internal partners and clients.
Key Deliverables
Hire, manage, coach, and develop Fraud Detection employees
Deploy staffing strategies based on available resources and overall inventory.
Supports First Citizens Bank first line of defense initiatives through team(s) adherence to company policies and procedures.
Closely monitor daily/weekly/monthly inventory, ensuring that all work is completed within service level agreements.
Draft and maintain clear, effective procedural requirements.
Adhere to a quality assurance program to ensure that all procedural requirements are being met, proper analysis is being conducted, and investigations are complete.
Develop a training program to expand the skillsets of fraud detection employees.
Assist in the development and implementation of First Citizens Bank technology initiatives.
Collaborate with technical support teams to improve the efficiency and effectiveness of
First Citizens Bank’s fraud detection tools.
Plan and lead ongoing team meetings and trainings to ensure that all members of the
Fraud Detection team receive clear communication regarding relevant First Citizens Bank developments,…