Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As the Sr Manager Technology supporting Southwest’s AI and Agentic initiatives, you’ll lead multiple high ‑ performing, cross ‑ functional Teams responsible for delivering scalable, enterprise ‑ grade AI platforms and solutions that power both Customer experiences and internal operations. This role combines strategic leadership with delivery oversight—setting vision and roadmap, guiding a portfolio of complex AI and machine learning products, and aligning Teams to execute business priorities with measurable outcomes. You’ll partner closely with Sr and Executive Leaders across Business, Product, Engineering, Data, and Cybersecurity to translate emerging AI opportunities into actionable plans, while establishing best practices across system design, reliability, governance, and performance. With accountability for talent development, operational excellence, and continuous improvement, you’ll foster a strong, inclusive culture and build the L eadership bench needed to scale AI across the enterprise. This role offers the opportunity to shape how Southwest delivers and evolves AI at scale—driving innovation while ensuring consistent, trusted outcomes across the Company.
Model the Southwest Way
Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities Build, lead and advise a high-performing team and/or multiple teams responsible for delivering multiple, highly complex data science, machine learning, artificial intelligence, or optimization products in a timely, efficient manner with high quality by working with business customers to understand contextual problems quickly and define, analyze, and deliver innovative solutions that address business needs and support the company’s strategic priorities
Develop and effectively communicate a vision for the team(s) aligned to the vision of the department, lead efforts to establish long-term and near-term plans as part of a roadmap necessary to meet the vision, and align the team(s) appropriately through prioritization to execute the plan utilizing development and training to enhance the team’s skills as needed
Work with direct leadership to translate industry trends and opportunities into objectives, well-defined plans, priorities, and assignments for your team
Advise functional, senior, and executive leaders on new ideas and processes to increase efficiency, quality, and customer satisfaction of the artificial intelligence program
Establish best practices across system design, reliability and performance, and development processes.
Foster relationships with key executives, business leaders, internal customers, and peers to promote and advise on opportunities across the enterprise that may be addressed through data science, machine learning, artificial intelligence, or optimization
Oversee the team(s) portfolio of products and guide the prioritization of the delivery of those products in partnership with internal customers, communicating results and value delivered via impactful metrics
Recruit, develop, and retain individuals with the skills, attitude, and experience necessary to achieve goals/commitments as part of a high-performing, cohesive team
Recognize achievements and advocate for career growth of employees to build a bench…