We are currently searching for an experienced Customer Field Support Engineer who will be responsible for activities involving installation, engineering, repair, and upgrading of equipment and systems. The position will be based in Phoenix, AZ region and will service the AZ/ S Cal region.
This position will service Mazak Machine Tools :
We will consider entry level, mid-level and more experienced engineers and provide the appropriate challenge for your level of experience.
What you will do
Responsible for post-sales support to clients. You will provide technical and operation training, test, adjust, trouble-shoot, repair, rebuild and install CNC (Computer Numerical Control) machining equipment, peripherals, and upgrades.
Plans and coordinates activities concerned with installing, repairing, and upgrading equipment, investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.
Work both independently and as a member of a team coordinating work activities and priorities
Examine machinery, components, work orders and converse with equipment
operators to detect equipment problems and to ascertain whether mechanical or human errors contributed to the problems.
Analyze all available information to determine root-causes and recommend/complete repairs, upgrades, or other corrective actions.
Advise management and factory engineers regarding equipment defects,
customer satisfaction, product performance, and suggestions for product improvement.
What you will bring
Minimum of 2-5 years’ working experience in a Machine Tool Company
Knowledge of Mazatrol/Fanuc Machines and CNC
Understand PLC systems and diagrams
Ability to operate forklift truck and manual lifting equipment
MS Office
Travel Requirements: 30%-50% travel – Goal is to be home nightly
We offer competitive pay based upon experience.
Our success is driven by our team of talented, dedicated individuals working closely together to meet or exceed customer expectations. Take the next step in your career and become part our fast-growing company.
Package Includes:
Medical, dental and vision benefits
401k
Paid time off including vacation, sick time and holidays
Life Insurance and Short-Term Disability
Employee referral program
Ask us for more information!
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