Position Summary:
Under the direction of the Specialty Ambulatory Care Manager, the Specialty Ambulatory Care Supervisor, RN oversees the daily clinical operations, and patient care activities of assigned care teams. Within the supervisor role, will carefully balance direct patient care and supervisory duties to ensure the highest quality service and care is provided. Responsible for the delivery of patient-centered specialty services in accordance with the San Ysidro Health Model of Care designed to deliver safe, high-quality, cost-effective care, and improve health outcomes by meeting the population health management needs of the communities served.
Essential Functions of the Job:
Oversees clinical operations, staffing, workflows, and nursing practice across all Specialty Care Departments within San Ysidro Health, including but not limited to Cardiology, Acupuncture, Optometry, Podiatry, Rheumatology, Hematology, Endocrinology, Nephrology, Pulmonology, Gastroenterology, Allergy, and future specialty service lines. Provides operational leadership and standardization of clinical processes across multiple clinic locations.
Lead care teams in the achievement of organizational goals for health outcomes improvement, patient safety, satisfaction, and clinical quality goals.
Follow evidence-based guidelines to assist in the development of Specialty Department protocols, policies and procedures to optimize clinical outcomes across the continuum of care.
Implement and monitor approved medical management protocols and pathways to optimize clinical outcomes.
Select, train, orient, supervise and develop nurses and medical assistants. Evaluate clinical competencies on hire, annually, and as needed and complete performance reviews in collaboration with Specialty Ambulatory Care Manager.
Maintain optimal staffing schedules and provide direct patient care as needed to support clinic operations.
Partner with Specialty Care leadership and providers to optimize provider schedules, clinic capacity, patient throughput, and visit completion rates.
Monitor missed opportunities and implement corrective action plans to improve access and patient experience
Utilize effective problem-solving techniques and collaborate with Specialty Ambulatory Care Manager/Clinical Services Manager to provide disciplinary action as needed to improve employee relations.
Partner with specialty physicians and advanced practice providers to identify workflow improvement opportunities, reduce administrative burden, and enhance provider satisfaction.
Participate in provider onboarding and support operational readiness for new specialty programs.
Operational Performance Accountability
Monitor staffing productivity, labor utilization, overtime, and budget performance.
Assist Specialty Ambulatory Care Manager with departmental budget planning and resource allocation.
Utilize operational dashboards and reports to monitor performance metrics and identify improvement opportunities.
Assist in the implementation and expansion of specialty service lines, new clinical programs, and regulatory requirements.
Support strategic initiatives related to specialty growth, population health, and value-based care performance.
Monitor and improve specialty access metrics including new patient wait times, third-next available appointment, referral-to-appointment conversion rates, template utilization, provider productivity, and continuity of care.
Serve as the Specialty Department nursing representative at site Continuous Quality Improvement meetings, and organizational clinical quality meetings assuming accountability for identifying, coordinating, and implementing improvements in the nursing and medical assistant workflow that impact overall patient care/workflow improvements.
Ensure patient care readiness, regulatory compliance, audit preparedness, infection control, medication safety, care coordination, and high-quality care delivery through staff development, oversight, and continuous…