About Syllo
Syllo is leading the Litigation AI category. In 2019, a team of litigators and engineers founded Syllo to redefine how complex litigation works. Today it is the first unified Litigation AI system built to manage the entire case lifecycle, helping legal teams decide what matters and what comes next. Backed by top-tier VCs, Syllo empowers leading law firms and Fortune 500 companies to move faster and mitigate risk. Awarded ILTA Transformative Project of the Year and ALM eDiscovery Technology of the Year for 2026, we deliver enterprise-grade Litigation AI. We’re building a team to push the boundaries of what technology can achieve.
Location: Remote, USA
Time Zone: Must be in Pacific time zone and willing to work 9AM - 6 PM PT , Thursday-Monday
About the role
Own the data layer that makes complex litigation possible.
This role is responsible for the technical data operations that underpin every case on Syllo's platform, from collection and processing through production and quality control. You will work directly with Client Services pods and internally with Product and Engineering to ensure data integrity at every stage. We are looking for someone with hands-on EDRM lifecycle experience, deep platform fluency, and the judgment to know when a data issue is a technical quirk versus a signal something is wrong.
What you will do
Own data operations: Manage ingestion, processing, and production workflows across active cases. Validate every output before it reaches the client.
Own quality control: Apply systematic QC standards across all data outputs, documenting findings and resolving issues before they reach the client or the pod.
Resolve complex data issues: Diagnose and resolve collection anomalies, processing failures, metadata errors, and production format disputes.
Advise on data strategy: Help clients structure their data workflows, processing specs, and review protocols for efficiency and defensibility.
Serve as the pod liaison: Receive data handoffs from Client Services pods, document chain of custody, and ensure all requirements are captured before work begins. Manage intake through a dedicated queue and communicate proactively about capacity and timelines.
Partner with Engineering and Product: Surface recurring data-layer issues, document edge cases, and contribute to platform improvement through product testing and timely feedback.
Build documentation: Create and maintain processing guides, QC checklists, and workflow standards that hold up as the client base grows.
What you bring
EDRM depth: You have owned the full lifecycle, from collection through production, on complex commercial cases with high data volumes.
Quality discipline: Your QC process is systematic, documented, and does not depend on memory.
Platform fluency: Hands-on experience with Relativity, Everlaw, Nuix, or comparable platforms. You can troubleshoot, not just operate.
Metadata and data structure knowledge: You understand file formats, processing parameters, load file specs, and why metadata integrity matters.
Cross-functional communication: You can explain a data issue to an attorney and a technical root cause to an engineer.
Experience and qualifications
3+ years in eDiscovery, litigation support, or a data-focused legal role.
Hands-on EDRM lifecycle experience from collection through production on complex commercial cases.
Proficiency with at least one major eDiscovery platform; Relativity RCA or equivalent preferred.
Comfort working with metadata, large datasets, and technically complex data requests.
Experience with ticketing systems such as Jira or Linear is a plus.
Experience collaborating with engineering or product teams is a plus.
High aptitude for learning new software tools and enthusiasm for AI-powered products.
Total rewards and benefits
At Syllo, we believe in taking care of our team so they can focus on building the future of legal tech.
Compensation: Competitive base salary + equity options.
Benefits: Medical, dental, vision,…