Preferred Location: Herndon, VA or within proximity of coming to the office as needed.
About the Role
TD SYNNEX is seeking a highly organized, relationship-focused Channel Program Manager to lead the onboarding and activation of new vendor and reseller partners. In this role, you will serve as the primary point of contact throughout the partner onboarding lifecycle, ensuring a seamless experience from initial onboarding through revenue-generating enablement initiatives.
This is a highly visible role that combines project management, partner engagement, operational execution, and cross-functional collaboration. You will act as the "quarterback" of the onboarding process, coordinating internal teams and external stakeholders to successfully integrate new partners into the DLT by TD SYNNEX ecosystem and position them for long-term success.
What You'll Do
Lead end-to-end onboarding for new OEM vendors, reseller partners, and professional services partners.
Manage partner onboarding activities, documentation, agreements, questionnaires, and operational requirements.
Serve as the primary liaison between vendors, resellers, and internal departments including Sales, Marketing, Operations, Finance, Contracts, and Legal.
Coordinate system setup, partner activation, and operational readiness across multiple business functions.
Facilitate internal and external kickoff meetings and support partner transition into sales enablement and revenue-generating programs.
Drive execution of the Power Up program, helping new partners successfully ramp and engage with TD SYNNEX sales teams.
Define, measure, and report key onboarding metrics, service levels, and program performance indicators.
Build and maintain strong relationships with partner stakeholders, including executive-level contacts.
Develop and maintain partner-facing resources, communications, newsletters, website content, and onboarding materials.
Continuously evaluate and improve onboarding processes, tools, and best practices to enhance the partner experience.
Collaborate with senior leadership to ensure onboarding milestones, timelines, and business objectives are achieved.
What We're Looking For
3+ years of experience in program management, project management, partner management, operations, customer success, vendor management, onboarding, or a related field.
Experience coordinating multiple projects and stakeholders simultaneously.
Strong organizational skills with exceptional attention to detail and follow-through.
Excellent verbal, written, and presentation skills.
Ability to build relationships and influence stakeholders across all levels of an organization.
Strong problem-solving and critical-thinking abilities.
Ability to work independently while collaborating effectively within cross-functional teams.
Comfortable engaging with external partners and internal leaders in a fast-paced environment.
Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
Bachelor's degree or equivalent combination of education and relevant professional experience.
Preferred Qualifications
Experience working with vendor, reseller, channel, partner, or customer onboarding programs.
Experience supporting public sector organizations or government-focused business environments.
Familiarity with partner enablement, go-to-market planning, or channel operations.
Working Conditions
Preferred location is the Herndon, Virginia area or the ability to regularly access the Herndon office as business needs require.
Minimal travel expected, with occasional travel opportunities as needed.
Hybrid collaboration with cross-functional stakeholders and external partners.
Why Join?
This role offers a unique opportunity to influence the success of strategic vendor and reseller partnerships while working closely with senior leadership across TD SYNNEX. You'll have the chance to shape onboarding experiences, build meaningful partner relationships, improve business processes, and directly contribute to…