About the Role
Are you passionate about bringing new technology products and services to life? As a Senior Repair Services & NPI (New Product Introduction) Engineer , you will play a critical role in launching, optimizing, and sustaining repair, testing, and service programs for leading technology solutions.
In this highly visible role, you will lead cross-functional projects that support product onboarding, process development, test engineering, and operational excellence. You will collaborate with engineering, manufacturing, supply chain, quality, sales, and customer teams to deliver innovative service solutions that improve quality, efficiency, and customer satisfaction.
This is an exciting opportunity for an experienced engineering professional who enjoys solving complex technical challenges, leading initiatives from concept to execution, and making a measurable impact on business performance.
What You'll Do
Project Leadership & New Program Introduction
Lead the onboarding of new products, services, repair programs, and customer projects.
Define project scope, resource requirements, timelines, and deliverables.
Support quotation development by providing technical expertise, effort estimates, and resource planning.
Manage projects to ensure delivery within scope, budget, and schedule.
Cross-Functional Collaboration
Partner with engineering, manufacturing, quality, operations, supply chain, scheduling, and sales teams to execute project plans.
Drive accountability for project milestones and follow up on critical action items.
Collaborate with customer engineering and operations teams to implement new service programs and process improvements.
Test Engineering & Product Development
Design, develop, and validate test equipment, software applications, fixtures, and packaging solutions.
Develop test scripts, validation procedures, and troubleshooting methodologies.
Ensure new products and solutions meet customer specifications, regulatory requirements, and quality standards.
Support technical documentation, implementation plans, and ongoing product enhancements.
Repair & Process Engineering
Develop repair procedures, support processes, troubleshooting guides, and manufacturing work instructions.
Train operational teams on repair methodologies, product architecture, schematics, firmware functionality, Approved Vendor Lists (AVL), and Bills of Materials (BOM).
Continuously improve repair processes, efficiency, and service quality.
Install and configure services according to approved implementation plans.
What We're Looking For
Required Qualifications
Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field .
10+ years of experience in engineering, repair services, manufacturing integration, test engineering, or New Product Introduction (NPI).
Experience supporting technologies such as: Storage systems Network switches Servers Broadband equipment Retail point-of-sale systems Medical devices
Strong project management and cross-functional leadership experience.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong verbal and written communication skills in English.
Preferred Qualifications
Project Management certification (PMP or equivalent).
Experience developing automated test equipment and validation processes.
Experience working with product lifecycle management and engineering change processes.
Additional regional language capabilities.
Success in This Role
You will thrive in this position if you:
Take ownership and drive projects to completion.
Communicate effectively across technical and non-technical teams.
Adapt quickly in fast-paced environments.
Demonstrate sound judgment and decision-making under pressure.
Build strong relationships with colleagues, customers, and stakeholders.
Embrace continuous learning and emerging technologies.
Working Conditions
Occasional non-standard work hours or overtime based on business needs.
Domestic travel may be required.
Must be…