We Are
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
You Are
The Information Technology Support Administrator is responsible for providing day-to-day IT support for hardware, software, and workplace technology needs. This role supports system performance, workstation setup, troubleshooting, and technology upgrades, while also contributing to operational and project-based IT activities. In addition, this position will primarily support cell phone contracts in EMEA, while also providing ITAM (IT Asset Management) support and local PC support as needed. The position requires sound judgment, problem-solving ability, and the capacity to work independently on moderately complex support and project tasks.
What You'll Be Doing
Install, configure, and maintain software and hardware
Set up and deploy workstations for end users
Monitor system performance and maintain systems according to operational requirements
Troubleshoot technical issues, system problems, and outages
Upgrade systems with new releases, patches, and device models
Provide effective and practical solutions to user and system issues
Use sound judgment in selecting methods and techniques to resolve technical problems
Execute IT-related projects from start to completion
Contribute to moderately complex aspects of operational or project work
Identify issues and develop recommendations for effective solutions
Work on team-driven and task-oriented IT initiatives
Support standard IT operational processes and end-user technology needs
Support cell phone contracts in EMEA
Provide ITAM support as needed
Provide local PC support as needed
The Impact You Will Have
Maintain productivity for engineering, design, and business teams by resolving technical issues promptly and effectively
Reduce system downtime and support escalations through proactive monitoring, maintenance, and troubleshooting
Ensure smooth onboarding and role transitions by delivering reliable workstation setup and deployment services
Improve asset visibility and compliance across the EMEA region through accurate IT Asset Management practices and documentation
Optimize mobile device support and contract management, contributing to cost efficiency and reduced administrative burden
Enhance IT operational effectiveness by identifying recurring technical issues and recommending sustainable solutions
Build user confidence in IT services through consistent, professional, and responsive support delivery
What You'll Need
Experience in IT support, desktop support, or systems administration
Knowledge of hardware, software, workstation deployment, and troubleshooting
Ability to diagnose and resolve technical issues in a timely manner
Strong organizational and problem-solving skills
Ability to work independently and manage assigned tasks effectively
Good communication and collaboration skills
Experience supporting end users in a corporate IT environment is preferred
Familiarity with ITAM processes and mobile device support is a plus
Who You Are
You communicate technical information clearly and professionally to users with varying levels of technical knowledge
You maintain accurate documentation and records because you understand that data integrity supports effective decision-making
You identify when an isolated issue may indicate a broader systemic problem and escalate appropriately
You manage your workload independently, prioritize effectively, and seek guidance when appropriate
You view IT support as a service function and take ownership of the user experience throughout the support process
The Team You'll Be Part Of
You will join a collaborative IT…