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Leads cross-functional programs that move retail labor planning, forecasting, budgeting and scheduling to a demand-driven model. The goal is to align staffing with customer demand, improve the employee experience, and increase the return on labor investment. Supports Retail Labor Initiatives within Consumer Group – Retail Operations.
Job Responsibilities :
Develops labor strategies and provides oversight for the business group. Leads kick-off, requirements and spec reviews, and other meetings.
Leads cross-functional programs supporting retail labor planning, forecasting, budgeting and workforce execution.
Develops and implements process controls ensuring department compliance with corporate and regulatory standards.
Acts as liaison between Management and Retail group vendors/partners on execution and management.
Creates and manages teams supplying advanced statistical and status reporting on completed programs to major stakeholders. Identifies and addresses cross-project dependencies.
Supports pilots, phased rollouts and field implementations, translating labor changes into practical tools and communications for retail leaders.
Brings changes and suggestions from each program to improve best practices. Manages change, evaluates risks and assesses impacts on program delivery.
Other duties/projects as assigned by business management.
Education :
Bachelor’s Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Business, Finance, Economics, Sales or related field
Required Qualifications
4-7 years experience in organizational programs, project management or related area
2-4 years supervisory or program management experience
Workforce planning experience
Experience leading cross-functional programs from strategy through implementation, including project plans, risks and dependencies
Experience analyzing data to produce business insights and recommendations
Experience presenting program updates, risks and decisions to senior leaders
Microsoft Project
Preferred Qualifications
Retail labor planning, demand forecasting or scheduling optimization experience
Familiarity with workforce management platforms such as UKG
Experience partnering with Finance and Analytics on labor investment strategy, financial modeling and business cases
Experience leading large-scale operational transformation or change management
Knowledge of retail performance metrics (productivity, conversion, wait times, labor efficiency)
Knowledge, Skills and Abilities :
Program Management
Analytics
Communication
Microsoft Project
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel :
Travel Required (Yes/No):YES
Total Target Cash Earnings Opportunity: $95,565 - $172,385
National Base Pay Range: $83,100 - $149,900
The Total Target Cash Earnings…