At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business . With a career at the firm, y ou can expect opportunities to create real impact at work and in your community. Y ou’ll enjoy resources to support your career path, a s well as compensation , benefits , and flexibility to enrich your life. Here, you’ll find a collaborative culture that respect s and valu e s differences and colleagues who share a spirit of generosity .
Join us for the opportunity to g row and make a difference in ways that matter to you .
Role Summary
The Manager, Client Account Services (CAS) supports intermediary and institutional client relationships across the client lifecycle, including selected pre-onboarding, onboarding, and ongoing servicing activities in Japan.
The role independently coordinates moderately complex activities within established frameworks, working across local and global stakeholders to identify operational requirements, manage risks and dependencies, and support consistent client outcomes.
Key Responsibilities
1. Client Lifecycle Management and Servicing
Serve as the primary operational point of contact for assigned client relationships and servicing activities.
Coordinate and manage client requests, operational changes, cash flow notifications, reporting enquiries, and account maintenance activities, including stakeholder coordination, client communications, and escalation of client-impacting risks as appropriate.
2. Onboarding and Change Management Support
Coordinate selected local onboarding and transition activities in partnership with Client Implementation Management (CIM) team and relevant stakeholders, including operational readiness reviews and implementation planning.
Review investment management agreements, investment guidelines, fee schedules, client obligations, and operational or reporting requirements to identify servicing implications, operational dependencies, required internal actions, and implementation needs, coordinating with relevant stakeholders as appropriate.
3. Client Advocacy and Stakeholder Coordination
Act as an internal advocate by clearly communicating client requirements, context, urgency, and desired outcomes.
Bring together relevant stakeholders, establish actions, owners, dependencies, and timelines, and maintain visibility over execution, escalating where client outcomes, controls, or service quality may be at risk.
4. Operational Analysis, Governance and Risk Management
Analyze servicing requirements and assess their impact on processes, systems, controls, and applicable regulatory or policy obligations, identifying operational risks, exceptions, dependencies, and information gaps and escalating them in accordance with established governance.
Participate in relevant incident and issue reviews and support agreed remediation actions.
Maintain accurate records of client-impacting issues, decisions, requirements, obligations, and outstanding actions, and provide transparency to Relationship Managers and stakeholders through issue reporting, trend analysis, servicing scorecards, and periodic service reviews.
5. Process Improvement and Team Contribution
Participate in initiatives designed to improve client servicing and onboarding processes.
Identify and recommend opportunities to streamline workflows, reduce manual activities, and leverage automation, AI-enabled capabilities, and other technology solutions to improve efficiency, scalability, controls,…