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Job Description
The Senior Manager, Study Operations Lead leads the Evidence Generation Study Operations team oversees operational execution across fair market value process support, study documentation, study close-out, non-site-based and site-based study support, contracting coordination, and operational records management. The role ensures accurate, timely, compliant, and traceable operational support while enabling Global Evidence Generation and cross-functional partners to retain responsibility for strategic judgment, final approvals, scientific interpretation, and exception decision-making.
About the Role
The Senior Manager, Study Operations Lead provides day-to-day leadership for Evidence Generation Operations Enablement Leads supporting study operations and site-based activities. The role establishes operating rhythms, capacity and prioritization practices, quality checks, escalation pathways, and clear handoffs between the GCM team and Global Evidence Generation stakeholders. The Senior Manager also oversees operational documentation, FMV process execution, contracting coordination, repository governance, reporting, team development, and continuous improvement across the study lifecycle.
How You Will Contribute
Manage daily workflow, prioritization, capacity planning, and performance across Evidence Generation Operations Enablement Leads supporting study operations and site-based activities.
Establish operating rhythms, escalation pathways, quality checks, service expectations, and handoff protocols between the GCM team and Global Evidence Generation stakeholders.
Oversee operational execution across FMV documentation, study progress reporting, study close-out support, contracting coordination, repository updates, and operational records management.
Maintain clear boundaries between GCM execution responsibilities and decision rights retained by authorized owners for budget approvals, FMV exceptions, study priorities, site selection, compliance, and scientific judgment.
Oversee the FMV process execution model, including first-pass calculations, rate-table use, documentation, exception routing, and archival of outcomes with contract records.
Coordinate with Finance, Procurement, Legal, Compliance, R&D, Global Evidence Generation, local operating companies, and vendors to resolve process gaps, routing questions, and escalation needs.
Monitor operational risks related to scope changes, approval exceptions, documentation completeness, overdue items, and process bottlenecks, and drive corrective actions and continuous improvement.
Oversee support for intake and triage, synopsis and protocol review coordination, feasibility, site identification and selection activities, study-progress documentation, close-out tracking, vendor-artifact storage, and investigator-initiated or collaborative-research contracting support.
Ensure study records, status summaries, close-out packages, vendor artifacts, and evidence packages are complete, version-controlled, linked to relevant studies, and inspection-ready.
Coach and develop Operations Enablement Leads, identify skill gaps, and support onboarding, training, capability development, and consistent performance expectations.
Serve as the primary GCM study operations point of contact for the Evidence Generation Strategy & Operations Enablement Group Lead and provide reporting on workload, service performance, quality issues, capacity risks, and transition readiness.
Use approved AI-enabled and automated tools, where appropriate, to support intake, FMV activities, documentation tracking, exception identification, and operational reporting while…