About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
About Club Caddie:
Club Caddie is a rapidly growing technology company that builds cloud-based golf course management software (GMS). Club Caddie was acquired by Jonas Software, a global leader serving 40,000+ customers in 15+ countries. Jonas Software is a 100% owned subsidiary of Constellation Software Inc. (CSU.TO), headquartered in Toronto.
We serve public, semi-private, single-course operators (SCOs) and multi-course operators (MCOs). Our customers are general managers, pro shop staff, food and beverage teams and course operators — people busy running a golf business, not studying software. Our job in Education is to make the software easy to learn and easy to keep up with.
Role Overview
The Customer Education Specialist helps produce and maintain training materials that teach Club Caddie customers how to use the software.
This is a hands-on content production role. You will turn product releases, customer questions and support trends into knowledge base articles, LMS lessons, in-app guidance, training scripts, walkthrough videos and webinar follow-up material — and keep that library accurate as the product changes.
You will work directly with the Head of Education, who sets the priorities, the content standards and the approvals. You own the deliverables, the production schedule and the accuracy of what you prepare. Content is published through our established review and approval process, and system access is granted by role. As you demonstrate accuracy, you will take on more of the recurring production work independently.
Key Responsibilities:
Knowledge base articles. Draft, edit , and update articles in Club Caddie’s structure and voice, and prepare them for publication. Keep screenshots, steps , and terminology matched to what customers actually see .
LMS courses and lessons. Build and maintain lessons, quizzes and learning paths in Club Caddie University. Keep courses current after releases and correct outdated material.
In-app guidance. Build and maintain Whatfix flows — walkthroughs, tooltips, launchers and announcements — using established patterns. Test them before they go live and correct them when the interface changes.
Training scripts and walkthrough videos. Review camera-ready scripts for software walkthroughs. Record clean screen captures with narration, handle basic editing, captions and titles, and prepare files for review.
Webinar recordings and follow-up material. Access the Zoom recording after a session, download and lightly edit it, add captions or titles, prepare it for the Club Caddie webinar page, and confirm the video and links work. Turn webinar content into articles, clips, lessons and summaries. You will not be the primary presenter.
Release-related updates. Read release notes, tickets and recordings to understand what changed and who it affects. Work with the Head of Education to decide what each customer-facing…