About Constellation Kidney Group
The Constellation Kidney Group (CKG), part of the Miram Solutions Portfolio of the Perseus Group within Constellation Software Inc. Group of companies, is a global leader in dialysis technology serving kidney care providers across seven countries. CKG’s integrated KidneyOne platform brings together modern EHR, analytics, and interoperability capabilities built on over 50 years of innovation, helping providers optimize care, operations, and compliance.
CKG’s US solution portfolio spans Clinical Vision (CV), FOCUS Billing, CKG Intelligence, Renal AI, DrFirst/e-Prescribe, and related platform services supporting dialysis providers across clinical documentation, billing, analytics, and regulatory compliance.
Role Summary
The Head, Client Training & Adoption is accountable for the end-to-end design, delivery, and continuous improvement of client-facing training programs and revenue cycle management (RCM) education across CKG’s US operations. Reporting to the Director of Professional Services, this role serves as the single point of expertise bridging product training, clinical workflow enablement, and medical billing knowledge ensuring clients achieve measurable adoption, operational proficiency, and financial performance outcomes across the KidneyOne platform.
Day to day, the Head, Client Training & Adoption designs scalable curricula spanning clinical and billing workflows, leads training engagements tied to implementation milestones and go-live readiness, and acts as the primary RCM subject-matter expert for client-facing billing questions, denial resolution guidance, and revenue cycle optimization. This role partners closely with implementation project teams, the Engagement organization (Clinical & Billing Services), and the RCM team to drive feature adoption, support retention and expansion, and translate complex payer and regulatory requirements into actionable education for both clients and internal teams.
In this role, ‘clients’ encompasses both external customers dialysis providers using the KidneyOne platform and internal teams who rely on product and billing proficiency to serve those customers effectively. External-facing work centers on client training and adoption; internal-facing work centers on product enablement, ensuring every team that touches the client experience has the knowledge and confidence to deliver.
Key Responsibilities
1. Training Strategy & Program Ownership
Own the overall client and internal product training strategy and annual roadmap across client-facing and internal education, aligning training priorities to CKG’s business objectives, product roadmap, and client success goals.
Help set the standard for how product / client training is designed, delivered, and measured across CKG establishing consistent quality, methodology, and governance for all education programs.
Define product / client training program priorities in partnership with Professional Services, Engagement, and Product Management leadership, ensuring resources are allocated to highest-impact initiatives.
Maintain a rolling training roadmap that accounts for product releases, implementation schedules, client adoption goals, and internal enablement needs.
2. Client Training Program Design & Delivery
Design and deliver comprehensive role-based training programs across all CKG platforms including Clinical Vision, FOCUS Billing, CKG Intelligence, Renal AI, and DrFirst/e-Prescribe tailored to client workflows and operational environments.
Develop scalable curricula, certification-style training pathways, and continuous learning programs that support client onboarding, platform proficiency, and ongoing maturity.
Lead end-user, super-user, and train-the-trainer sessions, embedding change-management principles to accelerate adoption and reduce time to value.
Create and maintain a library of training assets including role-based guides, video learning modules, recorded webinars, and step-by-step platform…