As Product Manager for AXIS Membership, you'll provide business-focused product leadership for the membership capabilities that support our AAA/CAA auto club clients. You'll shape the Membership roadmap around the complete member lifecycle, from enrollment, household and associate memberships, and dues through renewals, upgrades, transfers, cancellations and reinstatements, and you'll coordinate with our Road Service, Travel and Financial Services teams where member data and billing intersect.
You'll report to the Director of Professional Services and work closely with club stakeholders and internal teams to make sure AXIS supports effective membership administration, growth, retention and member service. This is a business-oriented product role: you're accountable for business value, not hands-on technical implementation.
This is a hybrid role based in Waterloo, ON, with 1 to 2 days in the office per month and the rest remote. Some travel across North America is required.
Preference will be given to candidates based in the Kitchener-Waterloo area who are able to work in a hybrid model and attend our Waterloo office as needed. Other candidates may be considered based on experience.
Campana Systems is part of the Gemini Group, one of the operating groups within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means we benefit from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still operating with the agility and culture of a specialized team. Learn more about us here:
➡️Campana Systems: campana.com
➡️Gemini: csigemini.com
➡️ Constellation Software: csisoftware.com
What You'll Be Doing:
Act as product lead for AXIS Membership, defining and evolving product direction for key membership processes like new memberships, renewals, upgrades, transfers and digital self-service
Partner directly with AAA/CAA clients to understand their enrollment, renewal, servicing, retention and reporting processes, and identify opportunities to improve member experience and membership growth
Translate client and business needs into clear product enhancements and functional requirements, working with development and delivery teams to meet intended business outcomes
Provide subject matter expertise on membership products, pricing, dues, member and household records, eligibility, entitlements and reciprocal club processes across branch, contact centre, online and mobile channels
Ensure a consistent member experience across AXIS modules, including Road Service, Travel and Financial Services
Support major client implementations through design validation, UAT and go-live readiness, and help drive adoption of AXIS Membership capabilities
You Bring:
Proven experience with auto club or comparable membership-based business models, including plans, dues, renewals, retention, member servicing, eligibility, benefits and entitlements
A solid understanding of membership administration and business rules, including renewal, cancellation, reinstatement and transfer policies, reciprocal processes and member data governance
A strong grasp of membership transaction lifecycles, recurring billing, exception handling and operational reporting
Demonstrated experience in software product management, business analysis or solution consulting within enterprise applications
Experience supporting enterprise software implementations, with a focus on business alignment and adoption
Strong business acumen, excellent stakeholder communication and relationship management, and an analytical mindset
A proactive, solution-oriented, client-focused approach, and the ability to manage competing priorities in a dynamic environment
Proficiency with Microsoft Office, Jira, Confluence and TeamSupport
A university degree, relevant college diploma, or equivalent business-focused experience
Willingness to travel across North America as required
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