Job Title
Civil Rights Case Manager
Agency
Texas A&M University
Department
University Risk And Compliance
Proposed Minimum Salary
$5,416.67 monthly
Job Location
College Station, Texas
Job Type
Staff
Job Description
Here's a Glimpse of the Job
The Civil Rights Case Manager, under general supervision, plays a critical role in the university’s response to allegations of discrimination or harassment based on a protected class, including sexual assault and sexual harassment. The Case Manager reviews all incoming reports and provides objective information about a party’s rights, compassionate and appropriate support and resources, and options for resolving the complaint through the University’s formal or informal processes. The Civil Rights Case Manager supports the University’s mission to create and maintain a university environment that is free from discrimination, harassment, and retaliation.
Essential Duties/Tasks
Investigation Support and Case Management
Triages reports of discrimination, harassment, and or related retaliation and provides a prompt, compassionate, and appropriate response.
Conducts intake meetings, offers resolution options, facilitates academic and supportive resources, and communicates about a party’s rights in the university process.
Provides status updates to the parties throughout the selected complaint resolution process (formal or informal).
Maintains confidentiality to the extent allowed by federal regulations, state laws and university policies.
Ensures timely and accurate documentation of all reports and University responses.
Collaborates with a variety of campus partners (housing, academic officials, financial aid, etc.) to coordinate support services and eliminate roadblocks.
Refers students to university and community resources, as appropriate.
Training and Campus Outreach
Engages in continuous learning to Title IX, Title VII, VAWA, and related civil rights regulations, state laws, and University policies.
Delivers training and education programs for the university community.
Promotes an environment that fosters relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold our values.
Represents the department at special events, community functions, and University trainings.
What You Need to Know
Salary: $65,000 annually
Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.
Required Education & Experience
Bachelor’s degree.
Three years of related experience in case management.
Preferred Qualifications:
Master’s degree in related field (social work, human resources, education, etc.).
Previous case management experience in Title IX and/or higher education.
Previous experience in higher education in one of the following areas: student affairs, student conduct, academic advising, or human resources.
Experience working with individuals with mental health concerns.
Knowledge, Skills, and Abilities
Excellent verbal and written communication skills.
Ability to establish rapport and communicate with students, faculty, and staff from various cultural, social, educational and economic backgrounds.
Skilled in communicating with tact, diplomacy, discretion, and professionalism.
Skilled in organizing, prioritizing, and managing multiple tasks and records in a high volume, fast-paced environment with accuracy, attention to detail, flexibility, confidentiality, empathy, positivity, and compassion.
Ability to objectively gather and record relevant information into a well-organized file.
Knowledge of relevant state and federal civil rights laws.
Ability to adapt to constantly changing legal landscape.
Ability to work as part of a team.
Ability to maintain confidentiality with private or sensitive information.
Proficiency in Microsoft applications with an emphasis on Word, excel, Outlook, and PowerPoint.
Knowledge of best practices in higher education compliance with respect to effectively addressing…