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Job Title: Analyst, Order Management
Shift: Day Shift (Mon - Thurs, 6:00am - 4:30pm)
Location: On-Site, Jacksonville Fulfillment Center
Primary Purpose: The Analyst, Order Management, is responsible for managing the order waves within our Jacksonville Fulfillment center and will play a vital role in planning, coordinating, and monitoring the efficient processing of orders within the facility.
The successful individual will leverage their proficiency to...
Collaborates with the fulfillment operations management team to plan and schedule order waves based on factors such as order volume, product availability, staffing levels, and operational capacity.
Determine the appropriate timing and size of each wave to ensure efficient order processing. Analyze capacity and manage orders from retail and direct to consumer. Monitor the progress of each order wave and ensures that the workflow remains on track.
Responsible for allocating individual orders to fulfillment associates or specific zones within the warehouse. They consider factors such as order priority, product characteristics, and available resources to assign orders to the appropriate personnel or areas for fulfillment.
Collaborate with department supervisors and associates to address any bottlenecks, resolve issues, and optimize productivity – up to and including reallocating resources, adjusting workloads, and providing guidance to the team.
Enter and update order wave-related data into the Warehouse Management System (WMS) or other relevant software – up to and including recording wave start and end times, updating order statuses, and maintaining accurate inventory levels to ensure real-time visibility of order wave progress.
Performs audits during and after the order wave process to ensure that orders are picked, packed, and shipped accurately and in accordance with established standards
Extract and analyze operational metrics from the Warehouse Management System (WMS) database using SQL querying skills. Monitor key performance indicators related to waving, task completion, replenishment activities, and daily workflow.
Support inventory optimization and slotting initiatives by conducting data analysis on stock keeping unit (SKU) velocity and turnover rates. Pull relevant metrics from warehouse management and inventory systems through SQL queries. Provide data-driven insights and support for implementing lean inventory slotting strategies as required
Leverage application programming interfaces (APIs) to interface with the Warehouse Management System (WMS) and make programmatic changes as needed. Responsibilities include updating task priorities, updating and making changes to pick ticket headers, and cancelling orders without available inventory through API calls and integration
Maintain regular communication with Customer Support teams and other cross-functional groups to provide timely status updates on orders. Collaborate to resolve issues and ensure customer needs are met.
The accomplished individual will possess...
Bachelor’s degree in supply chain, analytics or…