Classification: Exempt Status
Status: Regular, Full-time
Salary Range: $50,000- $55,000 based on education and experience
Reports to: Program Director
About TaskForce Prevention and Community Services
TaskForce Prevention and Community Services is a multi-service, grassroots organization committed to improving the sexual health and overall well-being of LGBTQ+ youth of Color in Chicago.
TaskForce provides safe and affirming spaces for community, HIV/STI screening and education, case management, and connections to medical, housing, and other social services. As TaskForce continues to grow its programs and services, our team works across disciplines to help community members access the resources and support they need to thrive.
Position Summary
The Ryan White Case Manager supports people living with HIV in accessing, engaging in, and remaining connected to medical care and supportive services. Through client-centered assessment, individualized care planning, service coordination, advocacy, and ongoing follow-up, the Case Manager works in partnership with clients to identify priorities, navigate barriers to care, and strengthen stability and self-sufficiency.
The Case Manager maintains an assigned caseload, completes required assessments and reassessments, develops and updates individualized care plans, coordinates referrals across medical and supportive service providers, and maintains timely and accurate client documentation and program data.
Essential Responsibilities
Client Assessment & Individualized Care Planning
Build trusting, respectful relationships with assigned clients and create an environment in which clients can identify their needs, priorities, and goals.
Conduct client assessments and required reassessments to identify strengths, needs, barriers, resources, and changes in circumstances.
Develop, monitor, and update individualized care plans with clients based on their priorities, needs, progress, and changing circumstances.
Assess clients’ stability and self-sufficiency related to engagement in HIV primary care and support appropriate transitions or discharge when applicable program criteria are met.
Care Coordination, Referrals & Advocacy
Support clients in accessing and remaining engaged in HIV primary care and other needed health and supportive services.
Connect clients with appropriate medical, behavioral health, substance use, housing, and other community-based resources based on their individual needs and goals.
Coordinate care with medical providers, behavioral health professionals, substance use service providers, and other organizations involved in a client’s care.
Monitor referrals, address barriers to accessing services, and advocate with clients, providers, and community partners to support successful connections to care and resources.
Client Engagement & Retention in Care
Maintain regular and appropriate communication with assigned clients to monitor progress, identify emerging needs, and support continuity of care.
Conduct outreach and case-finding activities as needed to reconnect clients with care and supportive services.
Provide client education and support related to health promotion, engagement in care, and medication adherence within the scope of the position.
Promote client agency and shared decision-making by supporting clients in identifying their own goals, priorities, and next steps.
Documentation, Data & Program Accountability
Maintain accurate, complete, and timely case notes, service records, assessments, care plans, and other required client documentation.
Enter and maintain client-level data and units of service in designated data systems within established program timelines.
Collect and submit required information for program monitoring, evaluation, reporting, and quality-improvement activities.
Maintain client confidentiality and follow applicable TaskForce and Ryan White program policies, privacy requirements, documentation standards, and service requirements.
Team &…