About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Customer Care Specialist really do?
Think of yourself as the backbone of the company. Imagine going to work with one primary goal: to provide the absolute best, world-class customer experience to our premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries accurately, efficiently, and respectfully in every single interaction. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. The position offers a gross monthly salary of [xxx] plus many other (both monetary and non-monetary benefits). So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
Responsibilities:
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Experience in technical-based customer assistance through voice, chat, email and other channels
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction
Previous experience dealing with the challenges faced in a customer-focused role
Problem-solving and critical thinking skills
A passion for problem-solving with the customer's interest and satisfaction being the primary goal
Ability to become part of the customers in their purchase journey. Everything from understanding their needs and celebratory life moments, to answering product and inventory related questions, through processing customer and payment details.
Fashion Savvy
Ability to effectively and correctly communicate verbally and in written format
Other duties as assigned
Role Requirements:
Must be bilingual in Italian (C1/C2) and English (C1/C2) speaking and writing. Support will be provided in the main language but also in English.
Minimum 1-2 year experience in Customer Support, technical support, especially with fashion functions
Great communication skills, written and orally
Demonstrate strong abilities to work independently and as a remote team player
Must be adaptable and flexible, demonstrating abilities to work with process and information changes
Must be willing to participate in a background screening
Proven customer communication experience (Chat, Email &…