About TaskUs:
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Salary Range:
$117,000.00 - $175,000.00 per year.
Pay Transparency Statement:
The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits:
We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.
Application Window:
This position is expected to remain open until 12-06-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.
Job Description:
We are currently seeking a dynamic and visionary Director of Operations to lead a premier, high-growth campaign in the financial technology sector.
In this role, you will be the strategic anchor of the department, driving client satisfaction, scaling operations, and empowering a large matrix of Operations Managers, Team Leaders, and frontline staff. You will oversee a wide spectrum of responsibilities, requiring both seamless multitasking and executive-level strategic thinking.
Key Responsibilities :
Strategic Leadership & Execution: Oversee and direct the day-to-day activities of a complex, large-scale campaign, ensuring alignment with both client objectives and internal company goals.
Performance & Goal Attainment: Develop individual and team KPIs. Guide, mentor, and empower Operations Managers to consistently meet, deliver, and exceed all performance metrics.
Client Relationship Management: Serve as the primary operational point of contact for the client. Cultivate a productive, transparent business relationship focused on delivering exceptional service and rapid problem resolution.
Cross-Functional Collaboration: Maintain an open and seamless line of daily communication between frontline staff, campaign leadership, cross-functional departments, and senior management.
Talent & Capacity Planning: Manage all aspects of operations staffing, including forecasting, temporary coverage, and training initiatives to ensure…