- Where
- Davao City, Davao del Sur, Philippines
- Level
- Mid
We are looking for CSRs to join a fast growing account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer issues and complaints with a focus on first-call resolution
Maintain accurate and comprehensive records of customer interactions
Collaborate with team members to improve customer service processes
Provide product and service information to assist customers with their needs
Proactively identify opportunities to enhance the customer experience
Meet or exceed individual and team performance targets
Requirements
At least a HS Graduate (Old Curriculum)
Must have at least 1 year of BPO omnichannel experience (voice, chat, email)
Must be conversant in both spoken and written English
Amenable to work fully on-site in Davao City
Amenable to work on shifting schedule and graveyard shift
Can start ASAP
Benefits
Free HMO
Free Dependents
Night Differential
Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.