ROLE PURPOSE
The technical quality team provides information and documentation to internal and external customers, responding to quality related customer requests, customer specification negotiations, maintaining quality related documentation, and facilitating the resolution of quality issues. Interacting with a range of different stakeholders to achieve alignment with customer requirements, company standards, and quality related regulatory compliance. This role is customer facing requiring strong communication skills, attention to details, and ability to multitask to help drive the company’s strategy forward as a valued added and customer first supplier.
MAIN ACCOUNTABILITIES
Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications
Completing customer questionnaires and surveys
Coordinating customer audits and facilitates NDA process
Populating various portal platforms with quality information
Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements
Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities
Facilitating resolution of quality complaints with customers
Facilitating disposition of returned and rejected products
Reviewing and facilitating customer claims related to quality complaints
Negotiating specification differences with customers
Approving process and product specification changes
Facilitating and reviewing customer notifications for change management
Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues
Acting as back up for other fellow Technical Quality team members
Documenting internal metrics
Other duties as assigned
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PERFORMANCE MEASURES
Meet Service Level Agreements (Portals, Document/Packet requests, Metrics, Customer Excellence)
Become an expert in assigned product lines
EHSQS:
· Perform, maintain and improve the EHSQS standards and requirements
· Participate actively in the Company’s EHSQS program including training, audit, etc.
· Report near miss or unsafe act
LEGISLATIVE REQUIREMENTS
[N/A]
COMPETENCIES, SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS
COMPETENCIES
The qualified candidate will be a self-motivated, energetic individual who is highly process oriented and capable of anticipating Technical Quality Manager needs and proactively adjusting to meet those needs. Also, must be detailed oriented with the ability to work with various other internal functions to improve productivity of customer facing teams while keeping a positive attitude.
QUALIFICATIONS
The qualified candidate will have a four year degree or relevant experience, preferably in business or science related field of study.
EXPERIENCE
Three to five years of experience in customer service, manufacturing, or similar commercial functions. Experience with SAP and Tate & Lyle contracting processes is preferred. Laboratory, GMP, HACCP, Quality, Manufacturing related experience desired. Knowledge of Tate & Lyle products and product applications desired.
SKILLS / KNOWLEDGE
· Experience with Sharepoint, Salesforce, TraceGains and SAP preferred
· Experience with Microsoft Excel, and Nitro/Adobe
· Attention to detail.
· Problem solving skills.
· Self-Motivated
What we can offer you
Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.
The salary range for this position is: $57,000 - $65,000.
In addition to competitive pay, we offer a comprehensive Total…