The Manager, Advancement Operations & Digital Fundraising plays a central role in supporting the day-to-day operations, digital fundraising activities, and technology needs of the Office of Institutional Advancement (IA). Reporting to the VP of Institutional Advancement, the Manager serves as the primary administrator for Qgiv and other online fundraising and event platforms, working with Touro schools and programs to build and manage fundraising campaigns, giving pages, event registration, sponsorship opportunities, peer-to-peer initiatives and related digital fundraising activities. The position also manages the Institutional Advancement ticket/request system, coordinating requests from schools and departments for fundraising reports, event registration pages, fundraising websites, giving forms and other Advancement services. The Manager will also provide administrative and project support to IA leadership, helping streamline processes and support fundraising strategy, prospect development, donor engagement and solicitation.
Responsibilities
Digital Fundraising & Qgiv Serve as the primary Institutional Advancement administrator for Qgiv and other online fundraising platforms and working with communications supporting Touro's website donation pages.
Build, launch and maintain fundraising campaigns, giving pages, event registration sites, sponsorship pages, peer-to-peer campaigns and other online fundraising initiatives.
Work directly with schools and departments to gather content, sponsorship information, pricing, images and other materials required to build and launch fundraising pages.
Configure registration options, sponsorship levels, ticketing, donation amounts, auction pages, payment options, automated communications and other back-end functionality.
Test fundraising and registration pages prior to launch to ensure functionality and a positive donor/user experience.
Run Qgiv reports related to donations, registrations, sponsorships, attendees and event revenue.
Coordinate with Advancement Services to support accurate gift processing, reconciliation and reporting.
Help establish and maintain consistent standards and best practices for online fundraising across Touro schools and programs.
Website, Technology, Ticketing & Digital Support:
Manage and update fundraising-related websites, event pages, giving forms and other digital content.
Manage the Institutional Advancement ticket/request system and serve as a central point of coordination for incoming requests from Touro schools and departments.
Review, organize, prioritize and route incoming requests to the appropriate IA team member or resource
Manage requests for fundraising reports, event-registration pages, fundraising websites/pages, giving forms, sponsorship pages and other Advancement services.
Communicate with schools regarding requirements, missing information, timelines, approvals and completion of requests.
Monitor ticket volume, outstanding tickets, turnaround time and recurring requests to identify opportunities for improved processes and service.
Troubleshoot basic website, registration, payment and platform issues and coordinate with IT or outside vendors when appropriate.
Assist with workflows and integrations among Qgiv, websites, payment systems, Raiser's Edge/NXT and other Advancement technology.
Maintain organized digital files, templates, platform documentation and standard operating procedures.
Identify opportunities to streamline, standardize and automate repetitive processes.
Digital Design & AI-Assisted Content Creation:
Work with communications creating professional digital materials supporting fundraising campaigns and events, including website banners, event graphics, sponsorship materials, social media graphics, digital signage and other promotional assets.
Utilize AI-assisted design tools, Canva and other digital platforms to efficiently create and revise fundraising and event materials.
Resize and adapt creative materials for various…