Are you a professional Security Officer with excellent customer service skills and a welcoming, proactive approach?
Can you create a positive first impression, communicate confidently with a variety of people and help maintain a safe, secure and well-managed environment in a unique central London setting? We want to hear from you.
Apply now!
Ward Security is looking for a professional and personable Front of House Officer to join the team at a distinctive Grade II listed building in the heart of Fitzrovia*. Originally completed in 1917, this historic landmark has a fascinating heritage as a centre of British furniture design and manufacturing. Today, it has been thoughtfully restored and reimagined as approximately 135,000 sq ft of contemporary workspace, bringing together creative businesses within a setting that combines historic character with modern design.
The building offers an impressive working environment, with a café bar, landscaped internal courtyard, communal club lounge and dedicated cycling facilities. As a Front of House Officer, you’ll play an important role in creating a welcoming and professional experience for occupiers, visitors and contractors, while supporting the wider security operation and helping ensure the building runs smoothly.
Location: London, W1T 7LQ
Nearest tube: Goodge Street
Pay Rate: £14.80 Per hour
Shift Pattern: 54 Hours per week, mainly nights and weekends.
Requirements: Valid SIA Licence, First Aid qualification and Fire Marshal qualification.
What you can expect
At Ward Security, we want our people to feel supported, valued and able to develop throughout their careers.
Employee Assistance Programme – Access to confidential support and expert advice, 24/7.
ReWard Benefits Platform – Enjoy discounts on gym memberships, major retailers, travel, restaurants and supermarkets, plus cinema offers.
Training and Career Development – Opportunities to build your skills and progress within Ward Security.
Additional Benefits – Company pension, life assurance, employee referral scheme and Cycle to Work scheme.
About the Role
As a Security Officer, you’ll be responsible for delivering a professional and welcoming reception service while supporting the day-to-day security of the building. You’ll need to be approachable, organised and attentive, balancing excellent customer service with the ability to recognise and respond to security concerns.
Your responsibilities will include:
Front of House and Customer Service: Act as a first point of contact for occupiers, visitors and contractors, greeting everyone professionally, responding to enquiries and creating a positive first impression.
Visitor and Access Management: Manage visitor sign-in procedures, verify identification where required, issue passes and monitor access and egress in line with site procedures.
Reception Management: Maintain a professional and organised reception area, handle incoming calls and enquiries, provide accurate information and communicate messages to the relevant teams.
Security and Site Awareness: Maintain a visible presence, remain alert to suspicious activity and security concerns, and carry out patrols or other security duties as required.
CCTV and Alarm Monitoring: Monitor security systems where required, report faults or suspicious activity and escalate concerns appropriately.
Safety and Emergency Response: Support emergency procedures, assist with evacuations, report hazards and incidents, and help ensure fire routes and exits remain clear.
Communication and Reporting: Maintain accurate records, complete incident reports and communicate effectively with colleagues, management and relevant service partners.
Professional Standards: Follow site procedures, maintain confidentiality and contribute to a safe, welcoming and well-presented environment.
What we’re looking for?
A valid SIA Licence, First Aid qualification and Fire Marshal qualification.
Excellent customer service and communication skills, with a…