Join a growing product team and help turn complex product and client needs into clear priorities, scalable solutions, and successful software releases.
🌍 About the Client
Our client is a large international services and technology company with operations across multiple markets. The company supports clients across customer service, back-office, and other business operations.
Alongside its established services business, the company is building an agentic AI platform designed to automate and augment complex operational workflows across different client environments. The platform brings together AI, software integrations, and modular capabilities to help transform how these services are delivered.
As the platform continues to grow, the company is expanding its product and engineering capabilities and building out the team responsible for its development, implementation, and evolution.
💡 About the Role
We are hiring for two positions within the product team , with the exact focus depending on your experience and strengths.
One role will lean more toward client implementations and solution delivery , working directly with clients to translate their needs into technical requirements and executable implementation plans, and owning delivery from discovery through deployment.
The other will focus more on platform and product development , working with the Head of Product and cross-functional teams to translate product vision into a clear, prioritized roadmap and move the product from concept through release.
Across both roles, you will work closely with engineering and other teams, turn complex requirements into clear priorities and actionable work, manage dependencies, and help ensure that software is delivered reliably and with measurable outcomes.
This is a hands-on environment, so we are looking for people who combine strong product and delivery skills with enough technical understanding to work confidently with software teams and interconnected systems.
🎯 Responsibilities
We are hiring for two positions within the product team. While the roles share a strong technical product and delivery foundation, each has a different primary focus:
🤝 Product Owner – Implementations
Your focus will be on client-facing solution delivery , owning implementations from initial discovery through deployment and handover.
Own client implementations end-to-end, from discovery and solution definition through testing, deployment, and handover.
Translate client needs into technical requirements, user stories, acceptance criteria, deliverables, and a prioritized implementation backlog.
Map the systems, APIs, data sources, access requirements, and dependencies involved in each implementation, ensuring potential blockers are addressed early.
Coordinate engineering work across integrations, provisioning, configuration, and testing, working closely with AI and operations teams where needed.
Lead technical client conversations, acting as a key point of contact throughout delivery while communicating trade-offs, managing expectations, and controlling changes to scope.
Coordinate user acceptance testing, validate delivered work against agreed criteria, and ensure implementations are ready for deployment.
Capture implementation learnings and recurring client needs, helping turn them into reusable platform capabilities and improvements to the delivery process.
🛠️ Product Manager – Platform & Product Delivery
Your focus will be on the development and delivery of the platform and its connected modules , working closely with the Head of Product and internal teams.
Translate product vision and business priorities into a clear, prioritized roadmap and continuously refined product backlog.
Own requirements, user stories, and acceptance criteria, ensuring teams understand what to build, why it matters, and how success will be measured.
Lead sprint planning, prioritization, and release cycles, tracking progress and surfacing risks, blockers, and dependencies…