The IT Infrastructure Manager is responsible for leading the team that manages and supports the organization’s cloud-based and on-premises IT infrastructure, including servers, networks, systems, and third-party integrations. This is a working manager role responsible for leading the infrastructure team while also providing hands-on technical support for escalations, implementations, integrations, and critical infrastructure operations.
Reports To: The Director of IT.
Duties/Responsibilities:
Lead and manage the IT infrastructure team responsible for supporting cloud-based and hyperconverged on-premises systems, servers, networks, and related technologies.
Manage team workload, provide technical direction, coach team members, and support performance management and professional development.
Oversee and participate in the design, implementation, maintenance, and support of enterprise infrastructure systems to ensure reliability, availability, security, and scalability.
Serve as a hands-on escalation point for complex infrastructure, network, server, cloud, system, and integration-related issues.
Manage and perform hands-on infrastructure integrations with third-party platforms, vendors, and business systems.
Coordinate infrastructure projects, including system upgrades, migrations, implementations, technology refresh initiatives, and infrastructure improvements.
Work with internal stakeholders, vendors, and business partners to support operational needs and technology initiatives.
Manage infrastructure monitoring, patching, backups, disaster recovery, system redundancy, and routine maintenance activities.
Maintain accurate documentation for infrastructure systems, configurations, procedures, integrations, and support processes.
Support IT security, compliance, and HIPAA-related requirements by ensuring infrastructure systems follow organizational policies, standards, and best practices.
Assist with procurement, vendor management, asset lifecycle planning, and software licensing related to infrastructure systems.
Research infrastructure trends and recommend cost-effective solutions that improve performance, reliability, security, and operational efficiency.
Participate in scheduled on-call support or escalation coverage as needed.
Perform other duties and projects as assigned.
Required Skills/Abilities/Knowledge:
Strong leadership skills with the ability to manage, coach, and develop technical team members.
Strong technical knowledge of cloud-based and hyperconverged on-premises infrastructure environments.
Hands-on experience supporting servers, networks, storage, backups, monitoring tools, and related infrastructure systems.
Ability to troubleshoot complex infrastructure, network, cloud, and system-related issues.
Knowledge of third-party system integrations, vendor platforms, and enterprise application connectivity.
Strong understanding of IT security, access controls, patch management, disaster recovery, system redundancy, and infrastructure best practices.
Ability to manage multiple priorities, projects, escalations, and operational responsibilities.
Strong documentation, communication, and problem-solving skills.
Ability to work collaboratively with IT teams, business stakeholders, vendors, and leadership.
Strong customer service mindset with a focus on reliability, responsiveness, and operational excellence
Education/Experience/Licenses/Certification
Associate degree in Computer Science, Information Technology, or a related field required, bachelor’s degree preferred.
Equivalent combination of education, technical certifications, and relevant work experience may be considered.
Minimum of 5 years of experience supporting IT infrastructure environments, including cloud-based and on-premises systems.
Prior experience leading, supervising, or managing technical team members preferred.
Experience with Windows Server, Microsoft Azure, Microsoft 365, networking, Nutanix virtualization, enterprise backup solutions, and…