THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.
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JOB OVERVIEW:
The Senior Director, Commercial Innovation Lead will lead the commercial strategy, development priorities, and execution of the Creators group's technology and innovation platform within THE·TEAM. This role will serve as the business-side owner of the group's Creator OS strategy, working directly with central Innovation, Technology, Operations, and other partners to develop and implement solutions that improve how the business operates, serves its clients, and drives commercial growth.
This individual will be responsible for translating business priorities into a clear product roadmap, establishing development priorities, and driving accountability across the teams responsible for delivering those solutions. The role requires a leader who can balance long-term strategic thinking with hands-on execution, challenge existing processes, remove barriers to progress, and ensure that investments in technology translate into measurable business value.
The Commercial Lead will report into the Creators business and work closely with the Senior Vice President of Operations and central Innovation Team. As the Creators group continues to grow, this individual will play a critical role in shaping the technology infrastructure, capabilities, and resources required to support the next phase of the business.
WHAT YOU'LL DO:
• Own the commercial strategy, product roadmap, and business-side execution priorities for the Creators group's technology and innovation platform, ensuring solutions align with division strategy, operational needs, and commercial objectives.
• Serve as the primary business partner to the central Innovation and Technology teams, translating Creators' priorities into clear requirements, development plans, and actionable deliverables.
• Drive execution of the solutions roadmap, establishing clear milestones, ownership, timelines, and accountability across internal teams and external partners to ensure projects move forward efficiently and deliver against expectations.
• Partner directly with leadership across the Creators business, and other commercial teams to understand existing workflows, identify inefficiencies, and develop solutions that improve productivity and commercial performance.
• Lead the prioritization and continued development of Creator OS capabilities, including talent data and discovery, client-facing tools, commercial opportunity management, workflow automation, reporting, and other solutions that support the broader business.
• Evaluate existing systems, emerging technologies, and external solutions to identify opportunities for improvement, consolidation, or replacement. Develop clear build-versus-buy recommendations that consider business value, scalability, implementation requirements, and long-term ROI.
• Work closely with central Innovation and Technology to ensure proposed solutions are technically feasible, appropriately resourced, and designed to support the evolving needs and scale of the Creators business.
• Establish a disciplined approach to product development, including gathering user requirements, prioritizing functionality, testing solutions, incorporating feedback, and managing implementation and ongoing improvements.
• Drive adoption and effective utilization of solutions across the Creators group by developing rollout strategies, engaging directly with users, and ensuring new capabilities meaningfully improve existing ways of working.
• Define and track success metrics for key initiatives, including user adoption, operational efficiency, time savings, commercial productivity, revenue impact, and financial return on investment. Use these insights…