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TECHEAD is seeking qualified applicants for the following Contract position – Entry Level IT technician (Wednesday – Saturday 1pm – 12 am) / Charlotte NC – (JOB-22596). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!
You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor
Job Details:
Title: Entry Level IT technician (Wednesday – Saturday 1pm – 12 am)
Location: Charlotte, NC
Compensation: $23 – $25 /per Hour
Work Type: Contract
Work Location: On-Site
Job Description:
The ideal candidate should have a passion for technology, a desire to help people in a fast-paced environment and find solutions. The individual in this role will be the first point of contact for all technical issues coming into the Airport. The individual will work face to face with the Airline partners making sure they are always operating so that there are no delays with flights arriving and leaving the Airport. That can come in the form of clearing paper jams, resetting virtual machines, ensuring printers or other gate systems and devices are working.
Job Responsibilities:
Work directly with customers in person, via phone, via ticketing system, and email
Installation, configuration, and troubleshooting of:
Windows OS
EASE (Extended Airline System Environment) Common Use and EASE FX workstations
Basic network connections
Conference video and audio support
Support/Setup of audio-visual equipment
Printer Support/troubleshooting
Virtual Machine Support/troubleshooting
Paper Jams
Paper Restocking
Maintain accurate asset inventory
Submit, escalate, update, resolve, and follow-up on ticket inquiries
Effectively communicate in person, via phone or email updates to outstanding issues or resolution of customer requests
Major Duties:
Conduct wellness checks for system preventive maintenance to proactively diagnose Airline issues at common use Airline Gates and Ticket Counters
Effectively diagnose and troubleshoot PCs, Virtual Machines, Landline phones, PA system, and display issues at common use Airline Gates and Ticket Counters
Resolve 1st level and some 2nd level support issues concerning hardware, network, and active directory
Respond to all phone and ticket queries, triaging each in a prioritized and timely manner
Document solutions and findings within ticketing system resolution fields
Records issues in the ticketing system and escalates complex issues to appropriate 2nd and 3rd level support
Owns request tickets, performs follow-up, and ensure proper closure is reached and communicated
Able to deploy OS images for Airport PCs
Manages, maintains, and improves technical documentation
Schedule and conduct Technology Escorts for Airport Vendors and Departments
Accurately examine and schedule Airport conference room booking requests
Assist Airport employees, vendors, departments, and external customers with the setup of Airport conference room A/V equipment for meetings
Qualifications:
Excellent communication skills
Analytical skills and critical thinking
Problem-solving
Self-Starter
Computer Literacy General understanding on Windows workstations/laptops, printers, scanners, phones, Microsoft Office, Virtual Machines.
Customer service – Provide excellent customer service to users
3 months – 1+ years of IT Help desk or Desk side support (answering calls, ticketing, basic troubleshooting)
TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.
TECHEAD provides equal employment opportunities…