Preserve critical operational knowledge across infrastructure and operations teams by translating technical vocabulary, systems, and processes into clear documentation for new hires and stakeholders.
Key Responsibilities:
Translate technical vocabulary, systems, and processes into clear, actionable documentation.
Shadow engineers and administrators to capture undocumented operational knowledge.
Interview subject matter experts to gather and validate information.
Flag undocumented dependencies, manual processes, and operational risks.
Recommend standardization opportunities to improve team efficiency.
Collaborate with Linux, Windows, GCP, networking, compute, virtualization, and storage teams.
Create SOPs, runbooks, knowledge articles, and system documentation using Confluence and ServiceNow.
Utilize Lucidchart for process mapping and diagramming.
Leverage Zoom with AI notes for virtual meetings and capture screen activity with Greenshot.
Coordinate with technical managers to identify documentation needs and set up meetings.
Quil Link: https://app.corecruit.com/app/team/67f57629dacf7c05a21f89ac/meetings/6acfa5d497359031a80fbc8a/history
Qualifications:
5+ years of technical writing or IT documentation experience
Hands-on experience authoring technical documentation such as SOPs, runbooks, knowledge articles, and system documentation
Base understanding of enterprise infrastructure and/or other IT systems
Self-directed, positive, proactive worker able to collaborate across teams
Proficiency with Confluence, Word, ServiceNow, or similar documentation platforms
Preferred Skills:
Infrastructure IC background (sysadmin, systems, or network engineer)
IT-space technical writing experience in any area
Local to Springfield, MO or open to relocating
Depth in Linux, Windows/AD, GCP, networking, virtualization, storage, or iSeries
Process mapping with Lucidchart (preferred) or Visio
Confluence specifically
BA/process improvement, Lean/Six Sigma, or ITIL experience
Knowledge management or knowledge transfer program experience
Technical writing certification