The IT Technical Writer (Knowledge Capture) will preserve critical operational knowledge across infrastructure and operations teams. The role translates technical concepts into clear documentation, captures undocumented tribal knowledge, and recommends standardization opportunities. The position supports new hire readiness and fills a technical depth gap in the current process writing team, see Quil Link: https://app.corecruit.com/app/team/67f57629dacf7c05a21f89ac/meetings/6acfa5d497359031a80fbc8a/history .
Key Responsibilities:
Translate technical vocabulary, systems, and processes into clear documentation for new team members.
Shadow engineers and administrators across Linux, Windows, GCP, networking, compute, virtualization, and storage.
Interview subject matter experts to capture undocumented tribal knowledge.
Flag undocumented dependencies, manual processes, and operational risks.
Recommend opportunities to standardize team operations.
Author SOPs, runbooks, knowledge articles, and system documentation.
Maintain documentation in Confluence, Word, ServiceNow, or similar platforms.
Create process maps using Lucidchart or Visio.
Facilitate knowledge transfer programs for new hires.
Lead meetings with engineers and technical managers to identify documentation needs.
Collaborate with cross-functional teams to ensure accurate and up-to-date content.
Update existing documentation to reflect changes in infrastructure and processes.
Qualifications:
5+ years technical writing or IT documentation experience.
Hands-on experience authoring technical documentation, including SOPs, runbooks, knowledge articles, and system documentation.
Base understanding of enterprise infrastructure and/or other IT systems.
Self-directed, positive, proactive worker able to work across teams.
Confluence, Word, ServiceNow, or similar documentation platform.
Preferred Skills:
Infrastructure IC background (sysadmin, systems or network engineer).
IT-space technical writing in any area.
Local to Springfield, MO or open to relocating.
Depth in Linux, Windows/AD, GCP, networking, virtualization, storage, or iSeries.
Process mapping (Lucidchart preferred; Visio OK).
Confluence specifically.
BA/process improvement, Lean/Six Sigma, or ITIL.
Knowledge management or knowledge transfer programs.
Technical writing certification.