Job Title: Retail Operations Associate
Location: Westlake, Ohio (On-site)
Position Type: Full-time, Non-exempt
Salary Range: $28-$32/hr.
Schedule: Monday-Friday, 9-5pm plus overtime to support events as needed
About Teddy Baldassarre
Teddy Baldassarre is one of the world's leading online destinations for watch enthusiasts. We have built a global community founded on a shared passion for horology, expert knowledge, and an unwavering commitment to client satisfaction. We are more than just a retailer; we are educators and trusted advisors in the world of luxury timepieces.
Position Overview
We are seeking a Retail Operations Associate to own the day-to-day operational flow between our Westlake boutique and our warehouse. This is an on-site, hands-on role for someone who is organized, detail-oriented, and comfortable moving in a fast paced retail environment to keep high-value inventory accurate, secure, and in the right place.
You will fulfill online orders from boutique inventory, manage in-store pickups, pick up inventory transfers from the warehouse to the store and vice versa, keep an accurate inventory position at the store, support repairs, audits, consignment, content, and event activity. You will report to the Senior Director of Operations and work closely with the Warehouse, Merchandising, Customer Success, and Content teams.
As Teddy Baldassarre continues to grow its retail footprint, this role provides an opportunity to develop broad experience across luxury retail operations, inventory management, and omnichannel fulfillment.
Key Responsibilities
1. Store Order Fulfillment
Pull, prepare, and fulfill online orders sourced from boutique inventory, including last-minute and expedited orders
Securely package high-value timepieces and prepare shipments across ground, air, and USPS services
Complete warranty activations and record serial numbers where necessary, and maintain accurate documentation of every order fulfilled
Coordinate carrier pickups and drop off shipments when pickups are missed
Identify and escalate order exceptions such as holds, cancellations, and orders requiring re-routing
2. Pick Up In Store (PUIS)
Receive, organize, and secure PUIS orders in the boutique's designated PUIS storage
Prepare PUIS orders for client pickup, including warranty activation
Investigate and resolve PUIS discrepancies and maintain accurate counts of ready and waiting PUIS orders
3. Inventory Transfers
Manage special request, PUIS, content, consignment, and supply transfers
Deliver, receive, unpack, and put away transfers at both locations
Maintain accurate records of all product movement between locations
4. Inventory Control and Audits
Perform the weekly boutique audit and support brand-specific inventory audits
Keep boutique safes organized, secure, and accurate
Maintain back-of-house (BOH) storage areas, showcases, and supplies in an organized and accurate state
Locate, prepare, and ship consignment pieces back to vendors, and coordinate secure courier pickups
Inspect and document the condition of consignment inventory
5. Repairs, Returns, and Consignment
Coordinate repairs with customer service, including shipping watches out, and receive repaired watches back into the store
Process return authorizations originating from the boutique
6. Content and Event Support
Transfer and deliver watches to the Content team for filming and return them to inventory
Prepare inventory, displays, and orders for in-store and off-site events, and process event returns
Support visual merchandising, including resetting windows and maintaining display standards
7. Daily Reporting and Communication
Post the morning store unfulfilled count and the end-of-day operations summary, including transfers, orders fulfilled, PUIS status, and repairs
Communicate inventory needs, product availability, and operational updates across teams in Slack
Participate in team and quarterly operations meetings
Qualifications & Skills
A high school diploma with 1–3 years…