Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary of Position
The Tier 1 Cyber Security Operations Analyst is responsible for monitoring and analyzing security events, triaging alerts, and escalating incidents to ensure the protection of organizational networks, systems, and data from cyber threats. This role serves as the first line of defense in a Security Operations Center (SOC), requiring strong analytical skills and a foundational understanding of cybersecurity principles.
Key Responsibilities :
1. Monitoring and Alert Triage:
Monitor security tools such as Security Information and Event Management (SIEM) systems, intrusion detection/prevention systems (IDS/IPS), and endpoint detection and response (EDR/XDR) platforms
Identify, classify, and prioritize security alerts, distinguishing false positives from potential threats.
Escalate verified threats to Tier 2 analysts for further investigation.
2. Incident Response Support:
Perform initial analysis of security incidents, including phishing attempts, malware infections, or unauthorized access.
Document investigative steps and track alert resolution within ticketing systems
Assist in implementing basic mitigation measures, such as isolating affected systems or applying patches.
3. Vulnerability Scanning and Reporting:
Conduct routine vulnerability scans.
Review and report on vulnerabilities, collaborating with senior analysts to prioritize remediation.
4. Security Tool Management:
Configure and manage security monitoring tools, including firewalls, antivirus software, and network security appliances.
Ensure tools are updated and functioning effectively to detect threats.
5. Continuous Learning:
Stay updated on emerging cyber threats, attack techniques, and industry best practices through training and self-study.
Participate in security awareness programs and contribute to team knowledge-sharing.
6. Collaboration and Communication:
Work closely with Tier 2 analysts, IT teams, and external vendors to address security incidents.
Communicate findings clearly to technical and non-technical stakeholders, including preparing incident reports.
Skills and Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Equivalent certifications or experience may be considered.
Experience: 3-4 years of experience in IT, cybersecurity, or a related field.
Technical Skills: Basic knowledge of networking protocols (TCP/IP, DNS, DHCP) and operating systems (Windows, Linux).
Familiarity with SIEM tools, firewalls and EDR platforms
Understanding of common cyber threats (e.g., phishing, malware, DDoS) and indicators of compromise (IoCs).
Certifications (preferred but not mandatory): CompTIA Security+/ CISSP
Microsoft Certified: Security, Compliance, and Identity Fundamentals
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
We’ve been alerted that scammers will sometimes impersonate our employees and make fictitious job offers. The only official email address domain used by Teladoc Health is “@teladochealth.com,” and we are only recruiting for the positions listed below. Additionally, we will never ask you to send any payment to our company or employees, and all Teladoc Health equipment is provided at no charge to our employees. If you have been contacted by any other email domain, offered a position that’s not on our website, or received any other suspicious communication, please do not engage, mark the email as phishing.
Why…