WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/ where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
THE OPPORTUNITY
As a Manager, Delivery, you'll be a key member of our leadership Tri-Force, working closely with Engineering Managers and Product Leads. Your primary responsibility will be leading multidisciplinary project teams to deliver high-quality solutions for our clients. Together, you'll establish and grow partnerships with clients to deliver world-class products.
RESPONSIBILITIES
- Drive product development, leading the creation of products that are critical to our clients’ businesses
- Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
- Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
- Create, guide, and communicate the holistic project plan and goals to create alignment and drive convergent implementation
- Encourage sustainable flow for your team while focusing on key client objectives
- Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
- Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
- Engage directly with clients, managing the account details, project scope, and relationship
QUALIFICATIONS
- 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
- Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
- Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders
- An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc.)
- Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
- You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners
- You've managed projects in which you mentor other product, development, design, and testing team members
- Professional or personal experience utilizing AI tools
BONUS POINTS
- Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
- Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
- You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on…