DATA CENTER OPERATIONS — WEEKDAY OVERNIGHT
On-site in Pittsburgh, Pennsylvania | Monday–Friday, 12:00 a.m.–8:00 a.m. Eastern
Each shift begins at midnight on the listed day. The Monday shift therefore begins late Sunday night, and the Friday shift ends Friday morning.
WHO WE ARE
Teraswitch is on a mission to provide the highest-performance, lowest-latency bare metal servers in the world. With 20 data center locations around the world, Teraswitch has served thousands of customers across 185 countries.
Founded by Brendan Mannella and headquartered in Pittsburgh, Pennsylvania, Teraswitch is a privately held infrastructure company operating a growing global bare metal platform.
WHAT TO EXPECT
As a member of Data Center Operations, you will own infrastructure incidents, customer requests, maintenance activities, and deployment projects from intake through verified completion.
This is primarily a remote infrastructure-operations role—not a primarily hands-on data-center technician position. Most work is performed through monitoring systems, tickets, server-management interfaces, technical documentation, and coordination with customers, internal engineering teams, colocation facilities, vendors, contractors, and remote-hands providers.
Approximately 10% of the role may involve physical work including server assembly, component replacement, cabling, rack-and-stack work, and equipment maintenance.
This role requires someone who can investigate problems independently, communicate clearly with technical and nontechnical stakeholders, create precise technical procedures, manage multiple concurrent priorities, and remain accountable until work is completed and validated.
Responsibilities include:
- Own infrastructure incidents, customer requests, maintenance activities, deployments, and other operational projects from intake through verified completion.
- Monitor infrastructure alerts, support requests, maintenance activities, and active operational issues.
- Investigate reported server, network, power, cooling, connectivity, deployment, and monitoring problems.
- Gather and interpret information from logs, monitoring platforms, tickets, management interfaces, internal systems, customers, and on-site technicians.
- Perform initial incident triage, take safe and documented corrective actions, and escalate service-affecting issues when appropriate.
- Communicate directly and professionally with customers during incidents, technical investigations, maintenance events, and service requests.
- Write precise Methods of Procedure, implementation plans, validation steps, rollback instructions, runbooks, and remote-hands directions.
- Translate technical requirements into clear, executable instructions for colocation technicians, contractors, vendors, and internal teams.
- Coordinate and direct remote-hands technicians at Teraswitch data center locations around the world.
- Remain accountable for remote work by confirming the correct equipment, reviewing evidence, tracking progress, validating results, and ensuring documentation is complete.
- Coordinate scheduled installations, migrations, maintenance events, hardware replacements, shipments, and other operational projects.
- Work with facility personnel to address power, cooling, cross-connect, cabling, access, and other facility-provided services.
- Coordinate vendor warranty technicians and ensure hardware issues are resolved promptly and correctly.
- Maintain clear ticket updates, incident timelines, project notes, escalation records, and actionable shift handoffs.
- Collaborate with Software, Network, Systems, Facilities, Logistics, and other internal teams.
- Maintain accurate records of infrastructure, hardware changes, completed work, and physical inventory.
- Identify recurring problems and improve documentation, procedures, tooling, and operational workflows.
- Execute documented server-management, recovery, deployment, and maintenance procedures.
- Perform occasional hands-on server…