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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Overview
The Training and Communications Manager is a strategic people leader responsible for driving clarity, consistency, and organizational capability across the business. This role serves as a key senior business partner and bridge between executive leadership and cross-functional teams, leading a team of dedicated professionals and establishing high-impact, enterprise-wide training and communication strategies. The Manager is responsible for the end-to-end strategic oversight and execution of multi-channel communication and learning initiatives, translating complex corporate objectives into actionable strategies while fostering high performance, continuous learning, and professional development across their team.
Duties & Responsibilities
Team Management
Team Leadership & People Management: Directly manage, coach, and mentor a team of instructional designers and communications specialists, leading performance evaluations, career planning, talent retention, and team capability building.
Strategic Roadmap & Oversight: Define, drive, and execute comprehensive multi-year communication and training roadmaps aligned directly with Work Level 3 organizational objectives and business growth priorities.
Resource & Budget Management: Manage functional budgets, vendor relationships, project portfolios, and team workload allocation to ensure efficient execution and delivery of key learning solutions and internal campaigns.
Stakeholder Partnership: Partner with leadership and executive teams to align training strategies with organizational business objectives and prevent message fatigue across the distributed workforce.
Cross-Functional Alignment: Participate in cross-functional syncs to share learning and communication best practices, utilize a centralized calendar to prevent message fatigue, and ensure all training and messaging align with corporate strategic pillars and enterprise communication formats.
Metrics & Feedback Loops: Track, analyze, and report on communication engagement and training effectiveness using periodic surveys, knowledge checks, and feedback loops to drive continuous improvement and high employee sentiment.
Brand & Quality Stewardship: Act as a brand steward, ensuring all customer-facing touchpoints (including invoices, e-services templates, and portal instructions) and internal training assets remain helpful, professional, and grammatically accurate.
Training Design
Instructional Design & Content Development: Design, develop, and deliver comprehensive end-to-end training programs, interactive learning modules, job aids, and onboarding materials using adult learning theories and instructional design frameworks.
Executive & Multimedia Assets: Produce high-impact multimedia assets, training videos, and professional, brand-aligned presentations for leadership meetings, training rollouts, and town halls.
Communication
Knowledge Hub Administration: Serve as the primary administrator for the line-of-business intranet and knowledge hub (e.g., Google Sites) to manage layout, permissions, training asset libraries, and content updates, ensuring colleagues stay informed and equipped.
Communication Channel Management: Establish and leverage a diverse mix of internal communication channels—including email campaigns, internal social platforms, and company newsletters—to engage a distributed workforce.
Metrics & Feedback Loops : Track, analyze, and report on…