The TerraPower Isotopes® (TPI™) division has been established to pursue medical isotopes development--advancing nuclear science for significant human health benefits. We seek to support revolutionary radiotherapies for treatments of various cancers through the supply of radioisotopes. TerraPower currently has unique access to a supply of thorium for the long-term production of actinium-225 in the growing alpha therapy market and intends to expand into other nuclear related medical treatments.
The TerraPower Isotopes program is an integral part of the Washington State based TerraPower team, a company working to raise living standards globally. In 2006, the company originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. TerraPower’s mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field.
TPI is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced radiopharmaceutical applications and influencing change within nuclear medicine. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Senior Director, Sales and Customer Management
The Senior Director of Sales and Customer Management, reporting to the Vice President of Commercial and Strategy, leads sales execution, customer relationships, and account management for TerraPower Isotopes. This role carries TPI’s revenue number, owns the company’s most significant customer relationships personally, and leads the team responsible for order fulfillment and service quality across the account base. The successful candidate will bring deep expertise in nuclear medicine or healthcare sales, a record of delivering revenue at scale, and the ability to operate with an entrepreneurial mindset in a highly regulated and technically complex environment.
Responsibilities
Sales Strategy and Revenue Growth
Carry accountability for revenue of >$30M/yr and a ~15% CAGR, aligned to TPI’s business plan and production platform launch milestones
Hold personal accountability for long-term strategic relationships with customers representing more than $5M/yr in TPI’s revenue
Lead the full sales cycle, from prospecting and customer segmentation through contract negotiation, closure, and renewal
Recommend pricing, segmentation, and go-to-market positioning to the Vice President of Commercial and Strategy, and execute the approved approach in the field
Build and qualify the opportunity pipeline across pharmaceutical companies, radiopharmacies, hospitals, and distributors, prioritizing against available production capacity
Identify and evaluate growth opportunities in adjacent isotopes, indications, and geographies, and build the business case for pursuit
Prepare commercial performance and forecast inputs supporting TPI Leadership Team and Board reporting cycles
Customer and Account Management
Own order management, fulfillment coordination, and issue resolution across the account base against defined service levels
Serve as the senior point of escalation for customer issues, engaging the Vice President of Commercial and Strategy on matters requiring executive intervention
Set and measure customer experience standards covering retention, satisfaction, and responsiveness
Partner with Operations, Supply Chain, Regulatory, and Quality leadership so commercial commitments align with manufacturing capacity, supply security, and regulatory posture
Support customer audits, quality agreements, and supply chain documentation requests in coordination with Quality and Regulatory Affairs
Team Leadership
Lead a team of approximately four sales and account…