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Position Overview
The Casino Manager is responsible for overseeing the overall operations and performance of the casino floor, with a primary focus on slot machine operations, revenue generation, guest satisfaction, and regulatory compliance. This position ensures the efficient operation of gaming activities while maximizing profitability, maintaining operational standards, and delivering exceptional guest experience.
The Casino Manager provides leadership and direction to casino personnel, including Slot Attendants, Slot Technicians, Supervisors, Bartenders, and Porters. This role is responsible for developing and implementing operational strategies, analyzing financial performance, optimizing slot floor operations, controlling labor and expenses, and ensuring compliance with all applicable gaming regulations, internal controls, Health Department requirements, and company policies.
The ideal candidate demonstrates strong financial and operational leadership, sound business judgment, excellent communication skills, and a commitment to Terrible's core values.
Key Responsibilities:
Casino and Slot Floor Operations
Oversee daily casino floor operations to ensure efficiency, profitability, and compliance with established company standards.
Monitor and analyze slot machine performance, including coin-in, hold percentages, revenue, and other key performance indicators.
Evaluate slot floor layouts, game placement, and machine performance to identify opportunities for increased revenue and improved guest engagement.
Ensure gaming equipment and systems are well maintained and casino floor operations run efficiently.
Identify operational challenges and implement solutions that improve productivity and overall casino performance.
Financial Management and Reporting
Manage casino financial performance, including revenue, operating expenses, labor costs, and departmental budgets.
Review and analyze Profit and Loss (P&L) statements and develop strategies to achieve financial objectives.
Monitor labor expenses and utilize labor management practices to maintain appropriate staffing levels.
Prepare and present operational and financial reports to senior management.
Identify business trends, revenue opportunities, and areas requiring improvement.
Leadership and Staff Development
Provide leadership, direction, and accountability to casino team members and departmental supervisors.
Recruit, interview, select, train, and develop qualified employees.
Establish performance expectations and ensure employees consistently meet company standards.
Coach, counsel, and address employee performance issues through appropriate corrective action when necessary.
Promote teamwork, accountability, professionalism, and a positive working environment.
Ensure appropriate staffing levels and scheduling to support business demands.
Guest Experience and Customer Service
Maintain a visible presence on the casino floor and ensure exceptional guest service.
Address and resolve guest concerns, complaints, and service issues promptly and professionally.
Promote a welcoming environment by demonstrating a positive attitude, genuine care for others, and enthusiasm for delivering an outstanding guest experience.
Ensure team members consistently demonstrate professionalism and provide service that reflects Terrible's standards.
Regulatory Compliance and Internal Controls
Ensure casino operations comply with all applicable Nevada Gaming Control Board (NGCB) regulations, Minimum Internal Control Standards (MICS), approved Internal Control Procedures (ICPs), and company policies.
Maintain knowledge of Responsible Gaming practices, Anti-Money Laundering (AML) requirements, and applicable gaming compliance standards.
Ensure all required gaming documentation, procedures, and operational records are properly maintained.
Maintain…