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Position Overview
The General Manager drives Starbucks to be successful by leading a team of store partners to deliver and sustain the Starbucks Experience for both customers and partners. This role is responsible for overseeing all aspects of store operations, exercising sound judgment and discretion in managing daily activities.
The General Manager spends most of their time leading, coaching, and directing the team; making key staffing decisions (including hiring, training, performance management, scheduling, and terminations); ensuring exceptional customer service and product quality; managing financial performance; and maintaining a safe and secure work environment.
This role models Starbucks’ guiding principles and fosters a culture aligned with the company’s mission and values.
Key Responsibilities
Leadership
Establishes clear goals, builds organizational capability, and fosters a collaborative team environment.
Demonstrates a customer-first mindset by modeling and reinforcing legendary customer service standards.
Drives execution of company initiatives by developing actionable plans and motivating the team to achieve operational objectives.
Leads with integrity, honesty, and knowledge to promote Starbucks’ culture and values.
Effectively plans, communicates, and delegates responsibilities to ensure smooth and efficient store operations.
Provides ongoing coaching, feedback, and direction to support team performance and goal achievement.
Regularly evaluates store conditions and key performance indicators to identify opportunities and implement improvements.
Planning & Execution
Develops and executes strategic and operational plans aligned with business objectives.
Manages staffing levels to support operational needs, talent development, and succession planning.
Prioritizes and communicates key information clearly and effectively to ensure alignment and execution.
Monitors outcomes and adjusts plans based on performance metrics and operational needs.
Business & Operational Excellence
Ensure compliance with all applicable labor laws, policies, and operational standards.
Actively gathers customer feedback and analyzes local market trends to better meet community needs.
Uses operational tools (e.g., labor scheduling systems, business reviews, inventory and cash management tools) to drive performance and efficiency.
Leverages internal and external resources across departments (e.g., HR, Marketing, Asset Protection, Food & Beverage) to support store operations.
Analyzes financial and operational reports to identify trends, resolve issues, and improve store performance.
Maintains high standards for safety, security, and operational compliance.
Partner Development & Team Building
Builds a high-performing team through regular performance evaluations, coaching, and development planning.
Sets clear expectations and challenges partners to achieve business and personal growth goals.
Cultivates an inclusive, respectful environment that recognizes individual motivations and differences.
Ensures all partners adhere to legal, safety, and operational standards.
Recognizes and celebrates individual and team achievements through established programs and creative approaches.
Apply effective leadership practices to foster engagement, accountability, and retention.
Qualifications
Required
High school diploma or equivalent
3–5 years of experience in the food and beverage or QSR industry
2–3 years of Starbucks management experience (preferred)
Open availability, including nights, weekends, and holidays
Knowledge & Skills
Strong understanding of QSR operations, including staffing, inventory control, food preparation, and compliance with health and safety regulations
Proficiency in interpreting Profit & Loss statements and managing operating budgets
Experience with restaurant management systems and…