About the Company
As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe. We promise to walk alongside healthcare professionals to continue to make great contribution to society, now and into the future.
Summary of the Role
The SCM Manager, Logistics and Customer Service leads TKC’s (Terumo Korea Cooperation) end-to-end supply chain execution across warehouse and logistics operations, logistics contracts, 3PL management and bidding, customs clearance, inventory and consignment operations, and Customer Service. The role integrates demand and supply considerations into inventory decisions, builds scalable consignment and Customer Service operating models, and delivers measurable improvements in service, cost, compliance, process and systems. As a people manager and project leader, the position establishes clear governance, develops team capability, and partners cross-functionally to support sustainable business growth.
Key Responsibilities
1. Logistics, Warehouse and Contract Management
Warehouse and Logistics Operations: Lead inbound, storage, outbound, transportation and delivery operations, ensuring accuracy, product integrity, service reliability and compliance.
Contract Management: Own logistics-related contract administration, renewal planning, scope and service alignment, commercial governance, invoice validation, and vendor obligations in collaboration with Procurement, Finance and Legal.
3PL Management: Manage 3PL performance through SLAs, KPIs, business reviews, capacity planning, cost control, issue escalation, corrective actions and continuous improvement.
3PL Bidding Leadership: Lead logistics tenders end to end, including RFI/RFQ/RFP preparation, requirements and scope definition, cost modelling, vendor evaluation, negotiation, award recommendation, contracting, transition and post-implementation stabilization.
Logistics Optimization: Improve the logistics operating model, network, workflows and service solutions to increase efficiency, scalability, visibility and cost effectiveness.
2. Customs and Trade Operations
Customs Clearance: Manage import and export customs clearance with brokers, forwarders and internal functions, ensuring timely clearance, accurate documentation, correct HS code application, duty and tax accuracy, and compliance with applicable requirements.
Trade Process Control: Maintain robust customs procedures, records, issue resolution and broker governance, and drive corrective and preventive improvement where gaps are identified.
3. Inventory Optimization and Operations
Inventory Strategy and Optimization: Optimize inventory levels and service outcomes by integrating demand, supply, lead time, variability, expiry risk and business priorities.
Inventory Operations: Govern inventory accuracy, replenishment, allocation, cycle counting, ageing, slow-moving and obsolete inventory, expiry control and write-off risk across warehouse and field locations.
Planning Integration: Partner with Demand and Supply Planning stakeholders to identify risks, define mitigation actions and align inventory decisions with forecast and supply realities.
4. Consignment Inventory and Operating Model
Consignment Inventory Operations: Lead end-to-end consignment inventory management, including deployment, usage confirmation, replenishment, reconciliation, field inventory audits, expiry management, discrepancy resolution and billing handover.
Consignment Operation Setup: Design and implement new consignment operating models, including process flows, roles and responsibilities, controls, SOPs, KPIs, SAP requirements, master data, training and go-live stabilization.
Compliance and Control: Establish disciplined governance to maintain inventory accuracy, traceability and appropriate controls across hospitals, agencies and other consignment locations.
5. Customer Service Team Setup and…