Description
At Teton Toyota, a member of the Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
Medical, Dental & Vision Insurance
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Long term job security
Health and wellness
Discounts on products and services
Position Summary:
The Customer Relations & Operations Coordinator serves as a central resource for customer experience, project coordination, and operational follow-through. This position helps ensure customer concerns are resolved, dealership initiatives stay on track, leadership priorities are organized, and communication flows effectively between departments. The role works closely with customers, employees, managers, and dealership leadership to support a positive customer experience and efficient dealership operations.
Requirements
Essential Duties and Responsibilities
Customer Relations (Approximately 45%)
Serve as a primary point of contact for customer questions, concerns, feedback, and follow-up communications.
Ensure customers receive prompt, professional, and courteous service.
Coordinate customer concern resolution and follow-up activities with department managers.
Maintain customer communication records and track commitments to completion.
Conduct customer follow-up after vehicle purchases and service visits.
Monitor customer satisfaction surveys, online reviews, and reputation management platforms.
Respond to customer feedback and online reviews in a professional and timely manner.
Assist with customer retention, customer appreciation, and engagement programs.
Identify customer feedback trends and opportunities to enhance the customer experience.
Project / Operations Coordination (Approximately 35%)
Coordinate special projects, dealership initiatives, and company programs.
Schedule project meetings and coordinate participation among departments.
Prepare meeting agendas, document discussions, and distribute action items.
Monitor project timelines, deliverables, and progress toward completion.
Follow up with responsible individuals regarding commitments, deadlines, and project milestones.
Coordinate resources, communications, vendors, materials, and other logistics required to support assigned initiatives.
Prepare project status updates and reports for leadership.
Administrative Support (Approximately 15%)
Provide administrative support to dealership leadership and department managers.
Manage calendars, appointments, meetings, and scheduling activities.
Coordinate meeting logistics, materials, and follow-up communications.
Prepare correspondence, reports, presentations, forms, and business documents.
Maintain organized electronic and physical filing systems.
Track deadlines, assignments, and administrative action items.
Assist with internal communications and coordination between departments.
Coordinate company meetings, events, employee activities, and training sessions.
Maintain company records, forms, and administrative documentation.
Order and maintain office supplies and administrative resources.
Maintain confidentiality of employee, customer, and business information.
Assist with improving administrative processes and office efficiency.
Human Resources Support (Approximately 5%)
Assist with onboarding coordination.
Schedule interviews and candidate communications.
Support employee engagement and recognition initiatives.
Maintain employment-related records as assigned.
Assist with internal employee communications and training coordination.
Qualifications
High school diploma or equivalent required; associate degree or higher preferred.
Previous experience in customer service,…