Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.
The PrEP Retention Specialist will regularly engage with PrEP patients to ensure patients are adherent to their PrEP medication protocol, engaged with clinical and support staff, regularly attend appointments and refill medication, and develop healthy habits regarding PrEP and sexual practices. THA has roughly ten thousand PrEP patients in the state of Texas. Using software that manages electronic medical records and pharmacy data, this team helps to ensure patients are successful on their PrEP journey and remove barriers to care.
Core Functions
Serve as the primary contact for new PrEP patients as they initiate and adjust to their daily PrEP regimen. Responsibilities include providing appointment reminders, confirming successful medication access through the pharmacy, addressing concerns related to side effects, and verifying medication adherence during the first 30 days
Ensure established patients have timely access to medication refills and scheduled follow-up appointments
Connect patients with clinical staff and patient advocates to address barriers to PrEP retention, including medication side effects, insurance issues, and copay concerns
Empower patients with knowledge and resources regarding PrEP, medication adherence, and healthy sexual practices
Maintain open and consistent communication with patients to promote optimal service utilization and patient satisfaction
Facilitate ongoing access to PrEP and clinical services by assisting patients with scheduling and rescheduling missed appointments
Support clinical and patient support staff in ongoing PrEP retention efforts by identifying, documenting, and communicating patient concerns and barriers to care
Utilize electronic medical record (EMR) systems to maintain accurate and timely documentation, communicate with patients, and complete medical data entry
Performs related duties and fulfills responsibilities as required.
Key Performance Indicators
Meets appointment adherence goals as set by the program manager.
A minimum of 6 PrEP patient follow-ups completed per hour using the KIND Retention Dashboard.
KPIs are subject to change due to new workflows and expectations.
Based on the position’s duties and requirements, this role has a starting hourly rate of $24.30. The initial salary will be determined by the selected candidate’s qualifications and relevant experience.
Requirements
Education and/or Licensure
High school diploma or GED.
Licensure
Active Basic Life Support (BLS) certification required or must be obtained before hire date.
Required Experience –
Three (3) years of work experience in HIV prevention, testing, outreach, or a related position;
Six (6) months of work or volunteer experience with marginalized communities, such as LGBTQIA+ and communities of color.
Preferred Requirements –
Bi-lingual (English/Spanish)
Certification as HIV Prevention Certified Provider is preferred.
Phlebotomy certification
Experience working in a healthcare facility or setting.
Knowledge Skills and Abilities
Strong understanding of HIV and STI prevention issues and how they affect or influence service delivery.
Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
Must understand the importance of maintaining…